Experienced Customer Service and Support Representative – Exterior Building Products Distribution

At arenaflex, we're committed to revolutionizing the way we serve our customers and drive growth in the exterior building products industry. As a valued member of our team, you'll have the opportunity to make a lasting impact and contribute to our mission of delivering exceptional customer experiences.

About arenaflex

arenaflex is a leading distributor of exterior building products for residential and commercial remodeling and new construction markets. With over 75 years of experience, we've established ourselves as a trusted partner to contractors, remodelers, builders, and architects across the United States. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the industry.

Join Our Team

If you're passionate about delivering exceptional customer service and support, we want to hear from you! As an Experienced Customer Service and Support Representative, you'll play a critical role in serving and supporting our customers through the effective use of superior customer service that meets each customer's unique set of delivery and product requirements.

Key Responsibilities

* Deliver Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail

• Develop and maintain a high level of product knowledge
• Field and resolve customer issues and questions
• Perform inside sales duties as needed
• Utilize consultative selling skills
• Establish, develop, and service new customer accounts
• Provide quotes to customers and process customer orders
• Schedule product deliveries, and communicate deliveries to the customer
• Order inventory for replenishment
• Operate in a safe manner and maintain a safe work environment
• Support Supply Center Team in attaining the overall goals and objectives of the business unit
• Accurate order entry
• Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
• Other duties as necessary

Essential Qualifications

* Ability to multi-task and make business decisions in a constantly changing, fast-paced environment

• Composed under pressure
• Results-driven
• Self-motivated and enthusiastic with a positive attitude
• Effective time management
• Organized and detailed-oriented
• Excellent communication skills – written, oral, and listening
• Ability to learn and embrace new technology

Preferred Qualifications

* College degree preferred

• Preferably 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers
• Microsoft Excel, Office, and Outlook experience
• General knowledge of the building industry preferred but not required

Work Environment

* The atmosphere is that of a warehouse environment and office space

• This position will primarily work in a facility where forklifts are present
• Employees must wear Personal Protective Equipment that is issued for the branch location
• Temperature can range from extreme cold to extreme heat
• Frequent use of company communication devices is required such as a computer, cell phone, and printer

Benefits

* Employees (and their eligible family members) are eligible for medical, dental, vision, life, and disability insurance

• Employees are also eligible to participate in our company's 401(k) plan that provides matching contributions
• Please note, benefits may vary for those working at a Union facility
• Employees will receive a minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year
• The New Year's Eve Holiday may be observed in the current or subsequent year depending on the day it falls
• Individual departments or functions that need to deviate from the above schedule due to operating requirements will do so on an as-needed basis
• Employees who are subject to a Collective Bargaining Agreement will follow the holiday schedule provided in the CBA
• Other compensation may include, but is not limited to, bonuses, commissions, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Position-dependent
• The stated benefits are for full-time positions working 30+ hours a week. Part-time positions may be eligible for limited benefits
• A collaborative environment with idea-sharing, learning, and curiosity
• Training and mentoring
• Opportunities for growth within the company

Why Join arenaflex?

* We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion

• We offer competitive compensation and benefits packages to support your career growth and well-being
• We're passionate about delivering exceptional customer experiences and making a lasting impact in the exterior building products industry
• We're committed to innovation, quality, and customer satisfaction, and we're looking for talented individuals who share our values

How to Apply

If you're passionate about delivering exceptional customer service and support, and you're looking for a challenging and rewarding career opportunity, we want to hear from you! Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Equal Employment Opportunity

arenaflex provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.

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