Experienced Customer Service Advisor – Hybrid Working Opportunity at arenaflex

Job Summary:

arenaflex, a strategic partnership between Brentwood Borough Council and Rochford District Council, is seeking an experienced and highly motivated Customer Service Advisor to join our dynamic team. As a key member of our Customer Services team, you will be responsible for delivering exceptional customer service across multiple channels, providing a first-class experience for our customers. This is an exciting opportunity to work in a fast-paced environment, leveraging your skills and experience to make a real difference in the lives of our customers.

Job Description:

Introduction:

arenaflex is a forward-thinking organization that values innovation, collaboration, and customer-centricity. Our strategic partnership between Brentwood Borough Council and Rochford District Council has created a unique opportunity for us to share knowledge, experience, and projects, driving unified ways of working and common policy and processes. As a Customer Service Advisor, you will be part of a truly multi-channel customer contact service, working in a hybrid model that balances the importance of physical connections with the flexibility of remote working.

Key Responsibilities:

* Provide exceptional customer service across multiple channels, including phone, email, and face-to-face interactions

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Work collaboratively with colleagues to achieve team goals and objectives
• Utilize Microsoft Office packages to manage customer interactions and maintain accurate records
• Develop and maintain a positive and enthusiastic approach to delivering high service standards
• Attend both arenaflex premises at Rochford District Council and Brentwood Borough Council, as well as other locations as required
• Participate in training and development opportunities to enhance skills and knowledge

Essential Qualifications:

* Strong knowledge and experience of using Microsoft Office packages

• Experience of working within a team in a customer-focused environment
• Excellent verbal and written communication skills
• Flexible working approach to attend both arenaflex premises in person, as and when required
• Positive and enthusiastic approach to delivering high service standards

Preferred Qualifications:

* Previous experience in a customer service role, preferably in a local government or public sector setting

• Knowledge of customer relationship management (CRM) systems and software
• Experience of working in a fast-paced environment with multiple priorities and deadlines
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Positive and enthusiastic approach to delivering high service standards
• Strong knowledge and experience of using Microsoft Office packages
• Experience of working within a team in a customer-focused environment

Career Growth Opportunities and Learning Benefits:

* Opportunities for career progression and professional development

• Access to training and development programs to enhance skills and knowledge
• Collaborative and supportive work environment
• Flexible working arrangements, including hybrid working model
• Opportunities to work on exciting projects and initiatives that make a real difference in the lives of our customers

Work Environment and Company Culture:

* arenaflex is committed to creating a positive and inclusive work environment that values diversity and promotes equality

• Our hybrid working model allows employees to work smarter, focusing on the importance of physical connections to meet the needs of our customers
• We offer a range of employee benefits, including a pension scheme, generous annual leave entitlement, health and wellbeing opportunities, and an employee assistance program
• Our benefits platform offers discounts across a range of retailers, providing employees with a range of benefits and perks

Compensation, Perks, and Benefits:

* Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance

• Part-time position, 30 hours per week, with flexible working arrangements
• Access to a range of employee benefits, including a pension scheme, generous annual leave entitlement, health and wellbeing opportunities, and an employee assistance program
• Benefits platform offering discounts across a range of retailers

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunities:

arenaflex is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.

Closing Date:

The closing date for accepting applications is 20th November 2024. We encourage you to apply early to avoid disappointment.

Contact Information:

For an informal discussion, please contact Stephanie Meek on 01277312500 / 01702546366 or Sarah Orchard 01702 318133 or by email to [email protected]. Apply for this job