Experienced Customer Service Representative – National Campaigns Unit – FULLY REMOTE

At arenaflex, we're on a mission to revolutionize the way companies communicate with their shareholders. As a key member of our National Campaigns Unit, you'll play a vital role in providing exceptional customer service to public companies, helping them navigate complex shareholder communications. If you're passionate about delivering top-notch support, have a knack for language, and thrive in a dynamic, fully remote environment, we want to hear from you!

About arenaflex

arenaflex is a global leader in Full-Stack Technology Services, Talent Services, and real-world application. With a team of 80,000 strong, we partner with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our commitment to innovation and excellence has earned us a reputation as a trusted advisor to progressive leaders driving change. As an equal opportunity employer, we celebrate diversity and welcome applications from talented individuals from all walks of life.

Job Summary

As an Experienced Customer Service Representative on our National Campaigns Unit, you'll be responsible for providing exceptional support to public companies, helping them navigate complex shareholder communications. You'll work closely with internal clients, such as Computershare and Georgeson, to deliver accurate and timely information to shareholders. This is a unique opportunity to join a dynamic team and make a real impact in the world of shareholder communications.

Key Responsibilities

* Provide exceptional customer service to public companies, responding to inbound, outbound, and email inquiries

• Collaborate with internal clients to deliver accurate and timely information to shareholders
• Develop and maintain a deep understanding of shareholder communications, including contested proxy meetings and shareholder voting processes
• Utilize strong communication skills to effectively convey complex information to shareholders, ensuring they have the best possible understanding of the issues at hand
• Work closely with the National Campaigns Unit team to achieve shared goals and objectives
• Participate in regular training and development opportunities to enhance your skills and knowledge

Essential Qualifications

* High School Diploma or GED required

• 6 months+ years of customer service, data entry, or related experience
• Good speaking voice and ability to communicate effectively with shareholders
• Ability to read and correct grammar/English speaking
• Strong problem-solving skills and ability to work independently in a remote environment

Preferred Qualifications

* Experience in a call center or customer service environment

• Familiarity with shareholder communications and proxy voting processes
• Strong analytical and critical thinking skills
• Ability to work in a fast-paced, dynamic environment
• Experience with data entry and record-keeping software

Equipment Requirements

* MacBook (not preferred, but must be a current operating system) or Windows (10 or 11)

• Headsets – USB headsets (no wireless)
• Dual monitors (benefited, but not required)
• Ability to come off mute when called on, materials open, and participate in chat when asked to complete a task
• Internet Speed: 50 download/ 10 upload

Work Environment and Company Culture

As a fully remote team member, you'll have the flexibility to work from anywhere outside of California. Our company culture values collaboration, innovation, and continuous learning. We offer a dynamic and supportive work environment, with opportunities for growth and development. Join our team and become part of a global community of professionals dedicated to making a difference in the world of shareholder communications.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks. As a valued member of our team, you'll enjoy:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and equipment
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for language, we want to hear from you! Apply now to join our National Campaigns Unit team as an Experienced Customer Service Representative. Don't miss this opportunity to make a real impact in the world of shareholder communications. Apply for this job