Experienced Bilingual Customer Engagement Representative (Hybrid) – Powersports Loan Servicing

At arenaflex, we're revolutionizing the way people experience recreational purchases by delivering a seamless, end-to-end digital buying experience. Our mission is to connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. arenaflex adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing. As a leader in the industry, we're committed to building a best-in-class servicing organization for our growing portfolio of powersports loans.

Join Our Team

We're seeking a highly motivated and customer-focused Bilingual (fluent in Spanish) Customer Engagement Representative to join our Roadrunner's Servicing Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a world-class servicing organization and make a meaningful impact on our customers' lives.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving issues in a timely and professional manner.

• Process phone payments and communicate with customers regarding their powersports loan.
• Conduct outbound customer interview calls to gather information and resolve common customer concerns.
• Communicate and resolve customer issues via online chat channel, ensuring a seamless and efficient customer experience.
• Meet monthly productivity and quality goals, demonstrating a strong commitment to excellence and customer satisfaction.
• Comply with all federal and state-specific laws that regulate collections and servicing activities, upholding the highest standards of ethics and integrity.

Requirements:

* High School Diploma or GED required, with some college coursework a plus.

• Two years of customer service experience, preferably in auto finance or an installment loan portfolio, with a strong background in collections and servicing activities.
• Working knowledge of Word and Excel, with the ability to master the use of web-based systems, such as LoanPro (training provided).
• Strong communication skills, both verbally and written, with the ability to communicate effectively in English and Spanish.
• Excellent "people" skills, with a strong customer service attitude and the ability to demonstrate problem-solving ability.
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and commitment to punctuality.

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

What We Offer:

* A dynamic and supportive work environment that fosters growth and development.

• Opportunities for career advancement and professional growth.
• A comprehensive benefits package that supports your physical and mental well-being.
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees.

Why Join arenaflex?

* We're a leader in the industry, with a strong reputation for innovation and excellence.

• We offer a dynamic and supportive work environment that fosters growth and development.
• We're committed to making a meaningful impact on our customers' lives, and we're looking for talented individuals who share our passion for customer service and excellence.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job