Experienced Customer Service Representative - Remote- BYOD | arenaflex | Remote (United States)
Join the arenaflex Team and Revolutionize Customer Service
At arenaflex, we're not just a company - we're a community of passionate individuals who share a common goal: to make people's lives simpler, faster, and safer. As a global, digital business services company, we deliver cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
About arenaflex
With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a leader in the industry.
Benefits of Working with arenaflex
* Paid Training to help you grow and develop your skills
- Competitive Wages to recognize your hard work and dedication
- Full Benefits (Medical, Dental, Vision, 401k and more) to ensure your well-being
- Paid Time Off to recharge and refocus
- Employee wellness and engagement programs to support your mental and physical health
You and arenaflex
As a Customer Service Representative at arenaflex, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
Work from Home Requirements
* Must be able to provide a personal device (desktop, laptop or tablet), with Windows 10 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless and dial-up ISP are not permitted), a minimum of 4GB RAM
- Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required + Clean and quiet workspace
Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Qualifications
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Location
At this time, arenaflex can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
Be Part of Our arenaflex Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Ready to Join the arenaflex Team?
Apply now and take the first step towards a rewarding career with arenaflex. Don't miss out on this opportunity to be part of a dynamic team that's changing the way businesses operate. Apply now and join the arenaflex family! Apply for this job