Experienced Tier 1 Support Specialist (Remote - Customer Service, Night Shift) at arenaflex

At arenaflex, we're revolutionizing the way healthcare professionals communicate and collaborate to deliver exceptional patient care. As a leading provider of clinical communications, scheduling, and patient engagement solutions, we're committed to accelerating speed to care and advancing patient outcomes. We're now seeking a talented and dedicated Tier 1 Support Specialist to join our 24/7/365 support team and help us continue to grow and thrive.

About arenaflex

arenaflex is a rapidly growing company that has been featured on the Inc 5000 list, which profiles the fastest-growing private companies in America. With an impressive 88% growth rate over the past three years, we're expanding our team to meet the increasing demand for our innovative solutions. Our mission is to optimize provider schedules and dynamically route messages to the right person at the right time in any care setting, advancing patient care and clinical workflows.

Join the arenaflex Team

By joining arenaflex, you'll have the unique opportunity to be part of a dynamic and supportive team that's passionate about making a difference in the lives of patients and healthcare professionals. Our team is dedicated to delivering exceptional customer service and support, and we're looking for talented individuals who share our vision and values.

Position Overview

We're seeking a skilled and experienced Tier 1 Support Specialist to join our 24/7/365 support team. As a key member of our team, you'll be responsible for supporting and delighting arenaflex's end users - physicians, nurses, and system administrators. You'll provide general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.

Key Responsibilities

* Field incoming client communications via phone, chat, and our online customer portal

• Help end-users administer their arenaflex applications
• Train end users on how best to use arenaflex's phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end users
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues

Who We're Looking For

* Strong technical aptitude and excellent analytical and troubleshooting skills

• Excellent written and verbal communication skills, with the ability to communicate effectively with customers and technical teams
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer empathy and exceptional customer service skills
• Access to high-speed internet
• Ability to work some holidays and one weekend day per week
• Willingness and excitement to work evenings or overnights and/or weekends

What We Offer

* Competitive hourly rate of $19/hour

• Comprehensive benefits package, including health, dental, vision, life, and disability insurance options
• 401K plan with match and immediate vesting
• 17 company holidays, 2 floating holidays, and competitive paid time off policy
• Internal advancement opportunities and professional growth
• Remote-first work environment with flexible scheduling options
• Opportunity to work with a dynamic and supportive team that's passionate about making a difference in the lives of patients and healthcare professionals

What You'll Be Doing

As a Tier 1 Support Specialist at arenaflex, you'll have the opportunity to work on a wide range of tasks and projects, from basic user account management to advanced troubleshooting and custom application development. You'll be working closely with customers, technical teams, and other stakeholders to deliver exceptional customer service and support.

Work Environment and Culture

arenaflex is a remote-first company that values flexibility, autonomy, and work-life balance. Our team is dedicated to delivering exceptional customer service and support, and we're looking for talented individuals who share our vision and values. We're committed to creating a positive and inclusive work environment that supports the growth and development of our team members.

How to Apply

If you're a motivated and experienced support professional who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Apply for this job