Experienced Full Stack Performance Analyst – Data Insights and Analytics for arenaflex

At arenaflex, we're a global leader in entertainment, media, and consumer products, and we're looking for a talented and motivated Performance Analyst to join our Consumer Insight, Measurement & Analytics (CIMA) team. As a Performance Analyst, you'll play a critical role in driving business outcomes and guest satisfaction through data-driven insights and analytics.

About arenaflex

arenaflex is a global entertainment and media conglomerate that creates and distributes some of the world's most beloved stories, music, and films. We're a company that's passionate about innovation, creativity, and customer satisfaction. Our Consumer Insight, Measurement & Analytics (CIMA) team is a key part of our business, providing actionable insights and analytics to inform business decisions and drive growth.

About the Role

As a Performance Analyst, you'll be responsible for providing analytical support to our Contact Centers and pre-arrival Walt Disney World Commerce teams. You'll work closely with our Digital and Travel Operations Analytics (DTOA) team to leverage excellent practices in analytics to seize data, analyze, and optimize our virtual and contact channels to drive guest satisfaction and business outcomes.

Key Responsibilities

* Conduct forecasting, advert hoc modeling, and deep-dive analysis to inform business decisions

• Monitor agent performance, proactively identify areas that require further research, and conduct personal analyses from start to finish
• Build shows and visualizations to inform compelling stories with data
• Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
• Create, maintain, audit, and continuously optimize reports and documents used to support various programs
• Execute programs critical to the business operation under strict timelines

Measurement and Analytics

* Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports

• Monitor data quality and document accuracy; improve if needed
• Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
• Apply progressive analytic techniques to test hypotheses and extract actionable insights
• Stay up-to-date with today's data technology trends and share knowledge and best practices with team members

What We're Looking For

* Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role

• Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
• Proactive interest in understanding the "Why" behind performance, decisions, etc.
• Strong attention to detail and ability to follow through on tasks and complete projects on time
• Effective communication skills (verbal, written, and visual)
• Desire to excel in a fast-paced, complex, and ambiguous business environment
• Experience with SQL and R or Python

Nice-to-Haves

* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses

• Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
• Excellent SQL skills and fluency in R or Python
• Ability to quickly adapt and learn new tools and skills
• Ability to maintain and develop relationships with partners/clients/team members
• Graduate degree and/or 4+ years of relevant experience in analytics or data science

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and analytical individual who is passionate about data insights and analytics, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. Apply for this job