Experienced Customer Service Representative – Remote Online Chat Support Specialist at arenaflex
At arenaflex, we're on a mission to revolutionize the way our members interact with us, and we need talented individuals like you to join our team as a Remote Online Chat Support Specialist. As a key member of our customer service team, you'll be responsible for providing exceptional support to our members through various digital channels, including chat, messaging, email, and phone. If you're passionate about delivering top-notch service, have a knack for problem-solving, and are comfortable working in a fast-paced sales environment, we want to hear from you!
A Day in the Life of a Remote Online Chat Support Specialist at arenaflex
As a Remote Online Chat Support Specialist, you'll be the face of arenaflex, providing support to our members through various digital channels. Your day will be filled with:
* Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
* Providing support to ensure online membership applications are completed and submitted within a timely manner.
* Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
* Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
* Maintaining a strong working knowledge of arenaflex's products and services.
Essential Skills and Qualifications
To succeed in this role, you'll need:
* A High School Diploma or equivalent.
* 1 year of experience in a customer service position.
* Must meet the requirements for our Telecommuting Program (more information below!).
* Excellent oral, written, and telephone communication skills.
* Strong problem-solving and member service skills.
* Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Telecommuting Requirements
To work from home, you'll need:
* A dedicated workspace.
* Secure and strong internet connection.
* Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
* An environment free from loud noises or outside distractions.
Why Join arenaflex?
At arenaflex, we're more than just a financial institution – we're a community-driven organization that's passionate about making a difference in the lives of our members. Since 1956, we've been providing financial services to individuals and their families throughout the state of Louisiana, and we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide.
Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Benefits and Perks
As a full-time employee at arenaflex, you'll enjoy amazing benefits, including:
* Medical, Dental, and Vision Insurance with generous employer premium contributions.
* Health Savings Account with employer contributions for eligible employees.
* Employer-Paid Group Life Insurance.
* Voluntary Dependent Life Insurance.
* Paid Vacation & Sick Leave.
* 15 Paid Holidays, including a Cultural Floating Holiday.
* 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
* Paid Time Off to volunteer with approved non-profits and charities.
* Tuition Reimbursement Program.
Compensation
* Pay Type: Hourly
* Min Hiring Rate: $17.00
* Max Hiring Rate: $20.80
Apply Now
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we want to hear from you! Apply now to join our team as a Remote Online Chat Support Specialist at arenaflex.
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About arenaflex
arenaflex is a community-driven organization that's passionate about making a difference in the lives of our members. Since 1956, we've been providing financial services to individuals and their families throughout the state of Louisiana, and we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide.
Our Culture
Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Benefits and Perks
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
Compensation
Pay Type: Hourly
Min Hiring Rate: $17.00
Max Hiring Rate: $20.80
Apply Now
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we want to hear from you! Apply now to join our team as a Remote Online Chat Support Specialist at arenaflex.
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