Experienced Hybrid Customer Care Professional - Small Business Sales

Are you a customer service enthusiast with a passion for building strong relationships and delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for understanding customer needs? If so, we invite you to join arenaflex's dynamic team as a Hybrid Customer Care Professional - Small Business Sales. In this role, you'll be the face and voice of arenaflex's brand, making a meaningful difference in the lives of our customers and growing your career.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to delivering exceptional customer experiences. Our team is passionate about empowering individuals and businesses to achieve their goals, and we're looking for talented professionals like you to join our mission.

Why arenaflex?

At arenaflex, we believe that everyone deserves to be seen, heard, and valued. We're committed to creating a culture of inclusivity, diversity, and respect, where every colleague feels empowered to grow and thrive. Our benefits and programs are designed to support your holistic well-being, from physical and financial health to mental well-being and career development.

Key Responsibilities

As a Hybrid Customer Care Professional - Small Business Sales, you'll be responsible for:

• Service inbound calls while engaging and consulting with small business owners and decision makers, learning about their needs and recommending the right arenaflex Small Business Services (SBS) products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

Qualifications

To be successful in this role, you'll need:

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• Experience owning or working in a small business is a plus
• High school diploma or equivalent required; Bachelor's degree preferred; Education benefits available

Work Environment and Culture

As a Hybrid Customer Care Professional - Small Business Sales, you'll have the flexibility to work from home or in our Desert Ridge Service Center, depending on your preference and business needs. Our team is passionate about creating a culture of collaboration, innovation, and inclusivity, where every colleague feels valued and empowered to grow.

Benefits and Perks

We're committed to supporting your holistic well-being, both personally and professionally. Our benefits and programs include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth Opportunities

At arenaflex, we're committed to helping you grow and develop your skills and career. Our team is passionate about creating a culture of learning and collaboration, where every colleague feels empowered to take on new challenges and achieve their goals.

Compensation and Salary Range

The expected hourly pay range for this role is $20.00 to $21.65, plus bonus and benefits. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

How to Apply

If you're passionate about delivering exceptional customer experiences and growing your career, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

COVID-19 Vaccination Requirement

If the role you're applying for is designated as hybrid or onsite, you'll be required to demonstrate that you've completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Apply Now

Ready to take the next step in your career? Apply now to join arenaflex's dynamic team as a Hybrid Customer Care Professional - Small Business Sales. Apply for this job