National Customer Operations Manager – USA at arenaflex
Join arenaflex's Inspire Account Team as a National Customer Operations Manager and drive beverage quality, revenue, and profit for the System while ensuring proper cost management.
About arenaflex
arenaflex is a leading beverage company that has been refreshing the world for over 130 years. With a portfolio of iconic and innovative brands, including arenaflex, Simply, fairlife, and Topo Chico, we are committed to delivering exceptional customer experiences and driving business growth. Our purpose is to refresh the world and make a difference, and we are taking deliberate action to nurture an inclusive culture that is grounded in this purpose.
Job Summary
The National Customer Operations Manager (NCOM) on the Inspire Account Team is a key role that requires interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions. This role plays a critical part in driving beverage quality, revenue, and profit for the System while ensuring proper cost management. The NCOM is responsible for building out customer operations plans and identifying opportunities to better drive quality, service, and productivity across the system.
Key Responsibilities
* Lead customer selling efforts of operational products & services and customer stewardship
- Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
- Lead internal project team resources and project communication with customer and account team
- Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
- Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
Qualifications & Requirements
* BS/BA (or equivalent) required
- MS/MA/MBA (or equivalent) preferred
- Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
- 3 or more years of customer management experience or customer operational management experience
- 2-4 years of general Operations experience
- 2-4 years of Project Management experience
- Experience working with data, specifically manipulation and analysis
- Functional Skills:
+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. + Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally. + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.
What We Can Do for You
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, fairlife, and Topo Chico
- Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more each day
- Skills:
+ Data analysis and manipulation + Project management + Operational planning and execution + Customer stewardship and relationship management + Financial management and budgeting + Strategic thinking and planning
Our Purpose and Growth Culture
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Compensation and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Comprehensive health insurance
- 401(k) matching program
- Paid time off and holidays
- Professional development opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and results-driven professional with a passion for customer operations and management, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
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