Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support

At arenaflex, we're dedicated to making a difference in the lives of people in the trades. As a growing team, we support home service businesses by providing remote fractional CSRs to handle daily office tasks. Our mission is to serve our clients and their employees with genuine care, helping them succeed. This is an excellent time to join arenaflex and grow alongside us.

About arenaflex

arenaflex is a dynamic and supportive team that's passionate about serving the home service industry. We believe in empowering our clients to succeed by providing exceptional customer service, efficient scheduling operations, and expert support. Our team is committed to making a positive impact on the lives of our clients, their employees, and the communities we serve.

Who We're Looking For

We're seeking a motivated and experienced EST Fully Remote Customer Service Specialist to join our team. If you're a career-driven individual with a growth mindset, excellent communication skills, and a passion for delivering exceptional customer service, we'd love to hear from you. You'll thrive in a fast-paced environment, be self-motivated, and have a strong work ethic. Experience in scheduling or dispatching, particularly in the plumbing, HVAC, or electrical services industry, is highly preferred.

Responsibilities

As an EST Fully Remote Customer Service Specialist, you'll be responsible for:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Minimum Qualifications

To be successful in this role, you'll need:

• Experience in scheduling or dispatching
• Experience in the plumbing, HVAC, or electrical services industry is a plus
• Proficiency in Google Suite and Slack
• Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) is a plus
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials is a plus
• Must pass a background check

Technical Requirements

To ensure a seamless remote work experience, you'll need:

• A desktop or laptop with a webcam, speakers, and a second monitor
• A Windows or Mac-based operating system
• 8GB RAM or more
• Supportable internet speeds and a router easily accessible from your workspace

Position Details

This is a full-time, remote position with a standard Monday-to-Friday schedule from 8am to 5pm EST. You'll have the flexibility to work from anywhere, as long as you have a reliable internet connection and a quiet workspace.

Why Join arenaflex?

At arenaflex, we're committed to creating a dynamic and supportive work environment that fosters growth, learning, and collaboration. As a member of our team, you'll have access to:

• Ongoing training and professional development opportunities
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A collaborative and inclusive work culture that values diversity and employee well-being
• Flexible work arrangements and remote work options
• Opportunities for career growth and advancement

How to Apply

If you're a motivated and experienced customer service professional looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and explore how you can contribute to our team's success.

Note

We know you'll be eager to check the status of your application, but we ask that you allow our hiring team time to process all the amazing candidates who apply. Please do not call us, as this will disqualify you from the process. Our hiring team will reach out to you if they have any questions or need additional information.

Requirements

* Employment Type: Full-time

• Work Hours: 40 hours per week
• Required Education: High school or equivalent
• Required Experience: None (2) years

Job Type:

Full-time Apply for this job