Experienced Customer Service and Support Representative – Exterior Building Products Distribution

At arenaflex, we're not just building a company – we're building a community of innovators, thinkers, and doers who share a passion for delivering exceptional customer experiences. Since 2022, we've been undergoing a transformation to maximize our potential through investments in people, operations, and brands. If you're looking for a company where your ideas and input are valued, and your contributions make an immediate and lasting impact, then this is the place for you.

About arenaflex

arenaflex is a leading distributor of exterior building products for residential and commercial remodeling and new construction markets. Founded in 1947, we've been a trusted partner to contractors, remodelers, builders, and architects for over 75 years. With over 100 company-operated supply centers across the United States, we're committed to delivering a wide range of windows, siding, metals, and other building products that meet the unique needs of our customers.

Job Summary

We're seeking an experienced Customer Service and Support Representative to join our Supply Center team. As a critical role in our organization, you'll be responsible for serving and supporting our customers through exceptional customer service, product knowledge, and consultative selling skills. If you're a results-driven, self-motivated individual with a positive attitude and excellent communication skills, we want to hear from you.

Key Responsibilities

* Deliver exceptional customer service by responding to customer needs thoroughly, accurately, and in a timely manner

• Develop and maintain a high level of product knowledge to effectively support customers
• Field and resolve customer issues and questions in a professional and courteous manner
• Perform inside sales duties as needed, including quoting, ordering, and scheduling product deliveries
• Establish, develop, and service new customer accounts to drive business growth
• Utilize consultative selling skills to identify customer needs and provide solutions
• Accurately enter customer orders and maintain accurate records
• Operate in a safe manner and maintain a safe work environment
• Support the Supply Center team in achieving overall business goals and objectives
• Perform other duties as necessary to ensure the success of the team and the organization

Requirements

* Ability to multi-task and make business decisions in a fast-paced environment

• Composed under pressure with a results-driven attitude
• Self-motivated and enthusiastic with a positive attitude
• Effective time management and organizational skills
• Excellent communication skills, both written and verbal
• Ability to learn and adapt to new technology
• Physical ability to stand, walk, bend, talk, and listen for extended periods
• Ability to work in a warehouse environment with forklifts present

Preferred Qualifications

* College degree preferred

• 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers
• Microsoft Excel, Office, and Outlook experience
• General knowledge of the building industry preferred but not required

Work Environment

* The atmosphere is that of a warehouse environment and office space

• This position will primarily work in a facility where forklifts are present
• Employees must wear Personal Protective Equipment (PPE) issued for the branch location
• Temperature can range from extreme cold to extreme heat
• Frequent use of company communication devices, such as a computer, cell phone, and printer

Benefits

* Medical, dental, vision, life, and disability insurance for employees and their eligible family members

• Participation in our company's 401(k) plan with matching contributions
• Minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year
• Collaborative environment with idea-sharing, learning, and curiosity
• Training and mentoring opportunities
• Opportunities for growth within the company

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. We believe in investing in our people and providing opportunities for growth and development. If you're looking for a company that shares your values and is committed to making a positive impact, then arenaflex is the place for you.

How to Apply

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our team and become a part of the arenaflex community. [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job