Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to delivering cutting-edge solutions that make a real difference in people's lives. Our team is passionate about staying ahead of the curve, pushing boundaries, and driving innovation. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone can thrive and grow.

Job Summary

As a Service Desk Specialist/Live Chat Agent, you'll be the first point of contact for our customers, providing timely and effective support via live chat, email, and phone. You'll work closely with our development team to reproduce and resolve issues, ensuring that our customers receive the best possible experience. If you're passionate about technology, enjoy problem-solving, and are committed to delivering exceptional customer service, we want to hear from you.

Responsibilities

* Provide Tier I support and customer assistance for our myColorado mobile application, responding to customer inquiries and resolving issues in a timely and professional manner.

• Troubleshoot, reproduce, report, and resolve issues in both iOS and Android operating systems, working closely with our development team to identify and fix problems.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
• Employ Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are logged and tracked accurately.
• Collaborate with our development team to identify and resolve issues, providing feedback and suggestions for improvement.
• Stay up-to-date with the latest technology trends and developments, attending training sessions and workshops to enhance your skills and knowledge.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience.

• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a leading innovator in the technology industry.
• Collaborative and dynamic work environment.
• Professional development and training opportunities.
• Flexible work arrangements, including remote work options.
• Recognition and rewards for outstanding performance.

Work Environment and Culture

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning, where everyone can thrive and grow. Our team is passionate about staying ahead of the curve, pushing boundaries, and driving innovation. We're looking for someone who shares our values and is committed to delivering exceptional customer service.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive base salary.
• Bonus structure based on performance.
• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development and training opportunities.

How to Apply

If you're passionate about technology, enjoy problem-solving, and are committed to delivering exceptional customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note

arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job