Collections Customer Service Representative – Drive Your Career Forward with arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences while driving growth and innovation in the automotive industry. As a leading provider of automotive retail services, we're seeking a highly skilled and motivated Collections Customer Service Representative to join our team in Tigard, OR. If you're passionate about delivering top-notch customer service, navigating complex collections scenarios, and driving business results, we want to hear from you!
About arenaflex
arenaflex is the largest automotive retailer in North America, with a presence in thousands of locations across the continent. Our mission is to "Growth Powered by People," and we're dedicated to building a workplace that ignites ideas and opportunities to earn customers for life. We're committed to making the customer experience better, whether in person, online, or a combination of both. Our focus on innovation, customer satisfaction, and employee development has earned us a spot on the Fortune 500 list (NYSE: LAD).
Job Summary
As a Collections Customer Service Representative at arenaflex, you'll play a critical role in resolving delinquent accounts, negotiating repayment terms, and promoting customer performance of contractual obligations. You'll work closely with customers, colleagues, and management to ensure timely resolution of customer discrepancies and disputes. If you're a motivated and results-driven professional with a passion for customer service, we encourage you to apply for this exciting opportunity.
Responsibilities
* Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
- Process, follow up, and resolve inbound collection and customer service telephone inquiries
- Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
- Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
- Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
- Meet or exceed established call volume and account action requirements
- Other duties as assigned
Skills and Qualifications
* Basic knowledge of installment loans, consumer collections, and collections regulations & laws
- Previous collections experience preferred
- Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
- Strong attention to detail
- Sense of urgency
- Excellent communication
- PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
- High School graduate or equivalent, 18 years or older required
- Acceptable driving record and a valid driver's license in your state of residence necessary for select roles
What We Offer
* Competitive pay: $21.00/hr (Bilingual $22.00/hr - highly preferred)
- Best-in-class industry benefits:
+ Medical, Dental, and Vision Plans + Paid Holidays & PTO + Short and Long-Term Disability + Paid Life Insurance + 401(k) Retirement Plan + Employee Stock Purchase Plan + Lithia Learning Center + Vehicle Purchase Discounts + Wellness Programs
- A dynamic and supportive work environment that fosters growth and development
- Opportunities for career advancement and professional growth
- A commitment to equal employment opportunity and diversity, equity, and inclusion
Why Join arenaflex?
* Drive your career forward with roles in Sales, Finance, Service, Technology, and Corporate
- Be part of a leading automotive retailer with a presence in thousands of locations across North America
- Enjoy a dynamic and supportive work environment that fosters growth and development
- Take advantage of best-in-class industry benefits and competitive pay
- Make a difference in the lives of customers and contribute to the growth and success of arenaflex
How to Apply
If you're a motivated and results-driven professional with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) We look forward to hearing from you! Apply for this job