Experienced Customer Support Specialist – Remote Workforce Management

At arenaflex, we're on a mission to revolutionize the way companies engage with their workforce. As a key player in the HR and tech space, we're committed to delivering exceptional solutions that make a real difference in people's lives. We're now seeking an experienced Customer Support Specialist to join our dynamic team and help us achieve our vision.

About arenaflex

Established in 2000, arenaflex is a global consulting company with offices in NYC, Austin, and London that operates in the HR and tech space as a complete workforce management platform and employer of record service. We help companies engage with workers in all 50 US states and Canada by managing their back-office functions, including payroll, taxes, insurance, benefits, contracts, and day-to-day HR matters. Our team is passionate about delivering an exceptional experience to our clients and their workforce, and we're committed to making a positive impact in the industry.

The Role

We're looking for a highly motivated and customer-focused individual to join our Experience Team as a Customer Support Specialist. This is a key role that requires a solutions-focused mindset, excellent communication skills, and a passion for delivering exceptional customer service. As a Customer Support Specialist, you'll be responsible for managing our customers' and workforce's entire lifecycle, from onboard to offboard, responding to all inquiries, and delivering an exceptional and proactive service.

Key Responsibilities

* Utilize critical thinking skills to analyze problems and produce solutions that meet our customers' and workforce's needs.

• Employ a solutions-focused mindset to resolve incoming worker and client issues, ensuring a seamless experience for all stakeholders.
• Deliver excellent customer service to our growing workforce and client base through timely, personable responses to incoming inquiries via phone and email.
• Navigate our proprietary workforce management software and other vendor systems fluently, utilizing the information housed by these to support incoming queries.
• Represent the company's tone of voice and core values in every interaction internally and externally, ensuring a consistent and positive brand experience.
• Demonstrate understanding of the wider business and industry, establishing yourself as an expert in employment services both internally and externally.
• Work collaboratively with all departments to provide a seamless experience to both workers and clients, contributing materially to ideas to improve processes.
• Contribute to internal company culture by employing a team-first mindset, fostering a positive and inclusive work environment.

About You

* You're looking for a fully remote position that offers flexibility and work-life balance.

• You have over 2 years of experience in an Administration or Customer Success (CS) position, ideally in the HR/Staffing industry or with a SaaS company.
• You have experience working with CS ticketing systems and are proficient in navigating multiple software systems.
• You're a people person with engaging written and spoken communication skills, comfortable handling even challenging conversations with a positive, empathetic, and calm approach.
• You have a high attention to detail, ensuring every interaction and input matters.
• You're a resourceful learner, a critical thinker, solutions-focused, and can explain complex terms simply.

What We Offer

* Full-time, 40 hours per week, with a schedule of Monday – Friday, 9:00 AM – 6:00 PM EST.

• A fully remote role that requires an adequate and reliable internet connection (ideally with a minimum of 50mbps/50mbps) and a workspace/office set-up that is fully-functioning, with minimal background disruptions.
• A competitive salary range of $43,888 - $45,000.00 per year, depending on experience.
• A generous PTO policy, including 10 days' vacation time + 1-week sick/personal time off to be taken at your discretion.
• Contribution towards medical care with elective options for dental, vision, disability, and life insurance.
• Opportunities for career growth and professional development, with a focus on employee empowerment and ownership.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.

How to Apply

If you're passionate about delivering exceptional customer service and want to join a company that's making a real difference in the industry, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your experience.

Benefits

* 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule

* 8 hour shift

• Monday to Friday

Experience

* Customer service: 1 year (Preferred)

Work Location

* Remote Apply now and take the first step towards an exciting career opportunity with arenaflex! Apply for this job