Experienced Customer Practice Manager, Media & Entertainment, US - Telco, Media, Entertainment, Games, and Sports - arenaflex ProServe
At arenaflex, we're on a mission to empower businesses to innovate and thrive in the ever-evolving media and entertainment landscape. As a seasoned Customer Practice Manager, you'll play a pivotal role in driving transformative customer programs and delivering strategic value to our clients. If you're a seasoned professional with a passion for the media and entertainment industry, we want to hear from you.
About arenaflex ProServe
arenaflex ProServe is the trusted partner for businesses seeking to harness the power of cloud computing. As a leader in the Professional Services space, we've helped numerous clients navigate the complexities of cloud adoption and unlock new opportunities for growth. Our team of experts is dedicated to delivering exceptional customer experiences and driving business outcomes that matter.
Key Responsibilities
As a Customer Practice Manager, you'll be responsible for leading business outcomes, executing long-term strategic customer transformation roadmaps, and developing unified account plans that align with arenaflex account teams. You'll establish executive relationships across business and technology groups, secure executive sponsorship for programs, and build a strong internal network at arenaflex. Your expertise will be sought after by clients and colleagues alike, as you deliver on annual bookings, revenue, and customer satisfaction targets.
Key Responsibilities:
* Lead Business Outcomes: Articulate accelerated customer outcomes through cloud transformation, driving business growth and revenue expansion.
- Execution of Long-Term Strategic Customer Transformation Roadmaps: Develop and execute comprehensive plans that align with arenaflex business objectives and customer needs.
- Develop Unified Account Plans: Collaborate with arenaflex account teams to create aligned pursuit plans that drive business outcomes.
- Establish Executive Relationships: Build and maintain strong relationships with executive stakeholders across business and technology groups.
- Establish Internal Network: Foster connections with internal organizations critical to success, including Account Team, Partner team, Global Services organization, Finance, and Legal.
- Deliver on Annual Bookings, Revenue, and Customer Satisfaction Targets: Meet or exceed targets through effective deal structure and customer engagement.
- Support Scale through Shared Learnings: Share knowledge and best practices across the arenaflex ProServe team to drive growth and excellence.
About the Team
At arenaflex, we value diverse experiences and encourage candidates from all backgrounds to apply. Our team is passionate about innovation, customer satisfaction, and driving business outcomes. We're committed to creating an inclusive work environment that empowers employees to grow and thrive.
Why arenaflex?
arenaflex is the world's most comprehensive and broadly adopted cloud platform, trusted by the most successful startups to Global 500 companies. Our robust suite of products and services powers businesses worldwide, and we're always innovating to stay ahead of the curve.
Inclusive Team Culture
Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're committed to helping you develop into a better-rounded professional through endless knowledge-sharing, mentorship, and career-advancing resources.
Work/Life Balance
We value work-life harmony, striving for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Essential Qualifications
* Bachelor's degree or 7+ years of professional or military experience
- 5+ years of Media & Entertainment Industry experience
- 8+ years of IT consulting and management experience in customer-facing roles
- Proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs
- Experience in leading solutions that include core products, third-party products, and custom-built solutions
Preferred Qualifications
* Consistent track record of achieving sales targets and opportunity management
- Excellent written and verbal communication skills, including workgroup leadership and executive presentations
Compensation & Benefits
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, offering a full range of medical, financial, and/or other benefits.
How to Apply
If you're a seasoned professional with a passion for the media and entertainment industry, we want to hear from you. Apply now to join our team of experts and help drive transformative customer programs that deliver strategic value to our clients.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link].
Los Angeles County Applicants
Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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