Experienced Customer Service Representative - Payments and Digital Strategy Team

Are you ready to embark on a new journey with a dynamic and innovative company like arenaflex? As a customer service representative on our Payments and Digital Strategy team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. At arenaflex, we're committed to providing our customers with the best possible service, and we're looking for someone who shares our vision and values.

Why You'll Love This Job

As a customer service representative on our Payments and Digital Strategy team, you'll be responsible for providing top-notch support to our customers, addressing their concerns, and resolving issues in a timely and professional manner. You'll be working with a variety of customers, including individuals and businesses, and will have the opportunity to develop your skills and knowledge in areas such as:

• Check processing and balancing
• Direct deposit and budget transfer processing
• Fraud resolution and member inquiries
• Accounting and financial analysis
• Compliance with NACHA regulations and Federal Banking laws

What You'll Do

As a customer service representative on our Payments and Digital Strategy team, your responsibilities will include:

• Completing daily tasks related to check processing, balancing, and direct deposit processing
• Coordinating with vendors, the Federal Reserve, and other institutions to resolve issues and complete tasks
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working with customers to resolve issues and concerns in a timely and professional manner
• Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other transactions, including IRA, bankruptcy, and payoff transactions
• Reviewing, examining, and approving remote deposit, mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing stop pays and check batching
• Completing daily balancing and department closing
• Obtaining information from customers for the timely and accurate processing of international and domestic budget transfer requests
• Researching and verifying incoming and outgoing budget transfer information
• Communicating with vendors to process budget transfers
• Understanding and being familiar with outgoing and incoming budget transfer laws
• Depositing check returns, reviewing member check returns on draft changes, processing member checks, verifying customers for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

What You'll Need

To be successful in this role, you'll need:

• A high school degree or GED
• Intermediate Excel and Word experience
• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work prolonged hours in aid of business needs
• Ability to exercise excellent customer service skills
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and customers
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What You'll Get

As a customer service representative on our Payments and Digital Strategy team, you'll have access to a wide range of benefits, including:

• Travel perks: With arenaflex, you'll have the opportunity to travel to over 365 destinations on more than 6,800 daily flights across our global network.
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits, which will help you live well. And that's just the beginning - we also offer digital health visits, flexible spending accounts, and more.
• Wellness programs: We want you to be a great model of yourself - that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

About arenaflex

At arenaflex, we're committed to providing our customers with the best possible service. We're a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our team is made up of talented professionals who are dedicated to making a difference in the lives of our customers.

Why Join arenaflex?

* We're a company that values diversity and inclusion - we believe that everyone deserves to be treated with respect and dignity.

• We're committed to providing our customers with the best possible service - we're passionate about delivering exceptional customer experiences.
• We offer a wide range of benefits, including travel perks, health benefits, wellness programs, and more.
• We're a dynamic and innovative company that's always looking for new ways to improve and grow.
• We're a company that values teamwork and collaboration - we believe that everyone has something to offer.

How to Apply

If you're interested in joining our team as a customer service representative on our Payments and Digital Strategy team, please visit our website to apply. We can't wait to hear from you! Apply Now! Apply for this job