Experienced Part Time Remote Customer Service Specialist – Healthcare and Insurance Support

At arenaflex, we're committed to delivering exceptional patient care and experiences through our team of dedicated professionals. As a Part Time Remote Customer Service Specialist, you'll play a vital role in providing top-notch support to our patients, healthcare providers, and facilities. If you're passionate about delivering exceptional customer service, have a strong background in healthcare or customer service, and are looking for a rewarding part-time opportunity, we encourage you to apply.

About arenaflex

arenaflex is a multi-specialty physician-led organization that includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, we've provided access to extraordinary care in over 145 locations and 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Job Summary

As a Part Time Remote Customer Service Specialist, you'll be responsible for answering a high volume of inbound calls for assigned arenaflex practices. You'll serve as the initial point of contact and a liaison between patients, healthcare facilities, physicians, clinical staff, and practices to facilitate patient healthcare needs. This role requires strong critical thinking, problem-solving, and communication skills to provide excellent customer service in a fast-paced environment.

Responsibilities

* Navigate the electronic health record to obtain and validate historical information; capture and document demographic and financial information in the electronic health record; maintain accountability for accurate data entry in the electronic health record and maintain patient privacy and security as outlined by HIPAA.

• Manage a high volume of incoming calls from patients, healthcare providers, and facilities who are calling for a variety of reasons, including scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensure resolution to the call.
• Leverage critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity; research complex issues in the electronic health record and consult/escalate to clinical staff when necessary; leverage multiple job aids and resources to provide appropriate level of service.
• Schedule patient visits based on complex provider preferences; verify and update insurance and checks insurance eligibility; collect and document demographics; maintain proficiency in and share knowledge of insurance basics, MyChart, and appointment instructions; document and send messages to providers and clinical staff in the electronic health record for clinical-based needs; communicate directly with providers (physicians) to relay pertinent clinical information during after hours.
• Manage calls within established performance and customer service standards; achieve targeted abandoned call rate, average speed of answer, and average transaction time; provide excellent and consistent customer service in a variety of situations; communicate in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Requirements

* High School Diploma or GED

• 2-5 years of experience in healthcare or customer service
• No supervisor experience required
• Typing test required (minimum speed 35 wpm, 90% accuracy)
• Ability to work in a constant state of alertness and in a safe manner

Benefits and Perks

* Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date

• Disability insurance* paid for by arenaflex
• Pension Plan*/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• arenaflex Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

As a remote customer service specialist, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. arenaflex is committed to providing a positive and inclusive work culture that values diversity, equity, and inclusion. We offer a range of benefits and perks to support your physical, emotional, social, and financial well-being.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong background in healthcare or customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to delivering exceptional patient care and experiences. Apply for this job