Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Fastest and Most Reliable Network

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our V Team is a dynamic group of individuals who share a common goal: to empower and inspire each other to achieve greatness. If you're a sales and customer service professional who thrives in a fast-paced environment and is driven by a desire to deliver exceptional experiences, we want to hear from you.

Join the arenaflex V Team Life

When you join arenaflex, you'll become part of a team that's dedicated to making a difference in people's lives. Our commitment to innovation, creativity, and impact is evident in everything we do, from powering America's fastest and most reliable network to leading the way in cloud and security solutions, Internet of Things, and video entertainment. As a Customer Sales and Service Representative, you'll play a critical role in delivering an exceptional customer experience that meets the needs of our customers and exceeds their expectations.

Your Responsibilities

As a Customer Sales and Service Representative, your primary responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns and be driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters most.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced sales and customer service environment

• Proven track record of meeting or exceeding sales goals
• Strong knowledge of arenaflex's products and services
• Experience with sales and customer service software and systems

What We Offer

At arenaflex, we're committed to providing a total rewards package that supports your career growth and well-being. Our benefits include:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance
• Tuition assistance
• Award-winning total rewards package

Compensation

The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Work Environment

As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment that suits your needs.

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger and strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job