Job Title: Bilingual Customer Support Online Chat Specialist (Contract) - English & Spanish or Portuguese - Join arenaflex in Building a Life-Changing Prayer and Meditation App

Introduction:

At arenaflex, we're on a mission to revolutionize the way people connect with God and cultivate a deeper sense of peace and fulfillment. Our innovative prayer and meditation app has already made a significant impact, with over 15 million downloads and 250,000 5-star reviews. As we continue to grow and expand our team, we're seeking a highly skilled and passionate Bilingual Customer Support Online Chat Specialist to join our journey. If you're fluent in English and Spanish or Portuguese, and have a strong background in customer support, we'd love to hear from you.

About arenaflex:

arenaflex is a startup that's committed to building a world-class product and content execution that combines the beauty of the Church's spirituality with cutting-edge technology. We're a small and fast-moving team that's responsible for making a significant impact, and we're looking for like-minded individuals who share our passion and values. Our team is dedicated to creating a product that truly makes a difference in people's lives, and we're excited to have you join us on this journey.

Job Summary:

We're seeking a highly skilled and bilingual Customer Support Online Chat Specialist to join our team on a contract basis. As a key member of our customer support team, you'll be responsible for providing exceptional support to our users through our Intercom customer messaging platform. You'll be fluent in English and Spanish or Portuguese, and will be able to communicate effectively with our users in both languages. This is a remote contract role, and you'll have the flexibility to work from anywhere in the world.

Responsibilities:

* Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese

• Collect and relay customer feedback to the rest of the arenaflex team
• Identify potential issues and coordinate appropriately with the Development team
• Support other Customer Support projects as necessary

What You'll Love:

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Mission:

This work is incredibly humbling. Every day, we hear amazing stories and get the pleasure of working on something that's impacting lives.

Growth:

You'll get to journey with us as we grow into a much larger team. You'll get to contribute to building up arenaflex by directly interfacing with users and helping them learn how to use our app.

Compensation:

We will offer a compensation package that is competitive with market rates. This position will begin at 20 hours per week and has the potential to ramp up to 40 hours a week depending on need and volume.

Flexibility:

This is a remote contract role, so you can work from anywhere in the world.

What We're Looking For:

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Passion:

First and foremost, we're looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you're working on.

Experience:

We are looking for experience in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature. We are going to be in the trenches with you, but we'll want you to come in on day one with an idea of what to focus on and know your way around a start-up.

Aptitude for Learning:

We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions. We will also be looking for you to synthesize the most common feedback so that the team knows which bugs and improvements we should prioritize.

Requirements:

* A minimum of 3 years in Customer Support/Service is required.

• Strong fluency in English and bilingual in Spanish and/or Portuguese is required.
• Familiarity with the following software is a strong plus: Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk.
• Coding knowledge is not required but is a plus. Candidates should be technically savvy to support our users.
• A reliably strong internet connection (at least 10 MB/s) is necessary.
• Flexibility to work various shifts, including evenings and weekends, if needed.

What We Offer:

* A competitive compensation package

• The opportunity to work on a life-changing product that's making a real impact
• A dynamic and fast-paced work environment
• The chance to grow and develop your skills in a supportive and collaborative team
• A flexible and remote work arrangement

How to Apply:

If you're passionate about our mission and have the skills and experience we're looking for, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you and explore how you can join our team at arenaflex. Apply for this job