Experienced Customer Support Representative – Remote Health Team at arenaflex
Job Summary:
Join arenaflex, a pioneering company in the health and wellness industry, as a seasoned Customer Support Representative on our Remote Health Team. As a key player in delivering exceptional customer experiences, you will be at the forefront of client interactions, providing assistance via phone, SMS, chat, and email. If you're passionate about health and wellness, have a proven track record in customer service, and are obsessed with delivering an exceptional customer experience, we want to hear from you!
About arenaflex:
arenaflex is a leading provider of comprehensive whole-body health snapshots through our innovative DEXA scan technology. Our mission is to empower individuals to understand their body in a completely new way, motivating them to make healthier choices and achieve their wellness goals. As a company, we're passionate about health and wellness, and we're looking for like-minded individuals to join our Remote Health Team.
Job Description:
As an Experienced Customer Support Representative on our Remote Health Team, you will play a critical role in delivering exceptional customer experiences. Your primary responsibilities will include:
- Handling daily phone, chat, and email customer service requests originating from customers and teammates
- Communicating promptly and effectively to resolve client inquiries and concerns
- Answering basic client questions about nutrition, health, fitness, and the DEXA technology
- Assisting event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
- Collaborating with the Remote Health Team to ensure seamless customer experiences and resolve complex issues
Requirements:
* 5-day a week fully remote position with a schedule of 2:30pm-11pm CST Sun-Thurs
- First two weeks of training will be M-F, with Sundays being mandatory
- Fridays and Saturdays off, with the schedule subject to change to accommodate business needs (ample notice provided)
- Previous, extensive Customer Service experience required
- Passion for health and wellness is a must!
Compensation and Benefits:
* Expected first-year compensation at over $22/hr or $45,760 annually, including monthly bonuses
- Starting base rate for this role is $20/hour
- Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals
- All team members, regardless of status or position, are eligible for stock option grants, which are awarded based on performance annually
- We expect both hourly and bonus compensation to grow as the company grows, with all base wages adjusted for inflation and cost of living changes
- Comprehensive benefits package, including:
+ Sick leave + Paid time off + Health, dental, and vision insurance + 401k + Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support + Employee assistance program + Regular virtual social events
What We Offer:
* A dynamic and supportive work environment that fosters growth and development
- Opportunities for career advancement and professional growth
- A comprehensive benefits package that supports your physical and mental well-being
- A chance to be part of a pioneering company that's making a real impact in the health and wellness industry
- A team of like-minded individuals who share your passion for health and wellness
Why Join arenaflex?
* arenaflex is an equal opportunity employer, committed to providing a workplace that is free from discrimination and harassment
- We're passionate about health and wellness, and we're looking for like-minded individuals to join our team
- Our company culture is built on a foundation of respect, empathy, and open communication
- We're committed to delivering exceptional customer experiences and exceeding our clients' expectations
How to Apply:
If you're a seasoned customer service professional with a passion for health and wellness, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our Remote Health Team at arenaflex!
Note:
arenaflex is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply for this job