Experienced Tier 1 Support Specialist (Remote - Customer Service, Night Shift) at arenaflex

Join the arenaflex Team and Revolutionize Healthcare Communication

Are you a customer service rockstar looking for a new challenge? Do you have a passion for technical support and a desire to make a real difference in people's lives? Look no further than arenaflex, a leading provider of unified healthcare communication solutions. We're seeking an experienced Tier 1 Support Specialist to join our 24/7/365 support team and help us continue to grow and innovate in the healthcare industry.

About arenaflex

arenaflex is a rapidly growing company that offers best-in-class solutions in clinical communications, scheduling, and patient engagement. We've been recognized as one of the fastest-growing private companies in America, with an impressive 88% growth rate over the past three years. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. By joining arenaflex, you'll have the opportunity to be part of a dynamic team that's making a real difference in the lives of patients and healthcare professionals.

Position Overview

We're looking for a highly skilled and motivated Tier 1 Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our end-users, including physicians, nurses, and system administrators. You'll work closely with our customers to resolve technical issues, provide training and education, and ensure that our solutions are meeting their needs.

Responsibilities

* Field incoming client communications via phone, chat, and our online customer portal

• Help end-users administer their arenaflex applications
• Train end-users on how best to use arenaflex's phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end-users
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues

Requirements

* Strong technical aptitude and excellent analytical and troubleshooting skills

• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer empathy and exceptional customer service skills
• Access to high-speed internet
• Ability to start on December 2, 2024
• Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be an evening or overnight shift that includes at least 1 weekend day
• Our team is currently only looking for candidates that are located within the U.S.

What You'll Get

* Competitive hourly rate of $19/hour

• Comprehensive benefits package, including health, dental, vision, life, and disability insurance options available day one
• 401K with match and immediately vested
• 17 company holidays, 2 floating holidays, and a competitive paid time off policy
• Internal advancement opportunities
• Remote-first work environment
• Opportunity to work with a dynamic and growing company that's making a real difference in the lives of patients and healthcare professionals

Why arenaflex?

* We're a rapidly growing company with a strong mission and vision

• We offer a comprehensive benefits package and competitive compensation
• We're committed to providing exceptional customer service and support to our end-users
• We're a remote-first company that values flexibility and work-life balance
• We offer internal advancement opportunities and a supportive team environment

How to Apply

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees, and we strive to create a workplace that reflects the diversity of our customers and the communities we serve. Apply for this job