Experienced Healthcare Customer Service Senior Outreach Specialist – Remote Opportunity

At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing innovative technology and services that improve the lives and health outcomes of millions of people across the country. As a leading provider of technology-enabled solutions, we're passionate about empowering our clients to deliver exceptional care and services to their patients and members. Our team of experts is committed to making a meaningful impact, and we're seeking a talented and compassionate Senior Outreach Specialist to join our remote team.

About arenaflex

arenaflex is a rapidly growing company that has made a name for itself in the healthcare industry. With over 1700 dedicated associates across the country, we're proud to have been recognized as one of the fastest-growing companies in the U.S. by Inc. 5000 and Deloitte Technology Fast 500. Our headquarters is located in Scottsdale, Arizona, but we're a fully remote-friendly company that values flexibility and work-life balance. We're committed to creating a culture that's inclusive, supportive, and empowering, where our employees can grow and thrive.

Role Overview

As a Senior Outreach Specialist at arenaflex, you'll play a critical role in helping hospitals and health plans improve their revenue and deliver community benefits. You'll work with patients and plan members who are low-income, aged, or disabled, to enroll them in government-funded assistance programs. Your primary responsibility will be to screen health plan members to determine their eligibility for Social Security benefits and/or supplemental Nutritional Assistance for families in need. You'll use a similar system tool as Social Security to gather personal and sensitive information, and then provide high-level customer service and support to those who meet specific criteria.

Key Responsibilities

* Make outbound and receive inbound calls with the intent of promoting company services (90% phone-based)

• Interview patients/members via phone to gather personal/sensitive information to determine eligibility for various government programs
• Utilize arenaflex's systems to ensure appropriate questions are asked
• Interpret and explain information such as eligibility requirements and application details
• Use probing questions to clarify eligibility data with patients or members
• Compile, record, and evaluate personal and financial data to determine eligibility
• Understand and agree to role-specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to arenaflex's information security policies
• Read, understand, and agree to security policies and complete all annual security and compliance training

Requirements

* 2 years of experience in a customer service/call center environment

• Ability to place and receive calls via computer interface
• Excellent phone skills
• Strong data entry skills
• Excellent critical thinking skills
• Ability to manage difficult people
• Ability to be assertive
• Ability to actively listen and show compassion
• Experience working remotely
• Private, quiet office/working space
• Associate's Degree preferred

What We Offer

At arenaflex, we believe in providing our employees with a rewarding work environment that allows them to grow, excel, and achieve their personal and professional goals.

We offer

• Competitive compensation
• Comprehensive benefits package, including generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, and development opportunities
• Bonus eligibility in accordance with the terms of the Company's plan
• Opportunity to participate in volunteer activities on company time
• Development opportunities to help you grow and advance in your career

Work Environment and Culture

As a remote-friendly company, we value flexibility and work-life balance. Our team is passionate about making a meaningful impact in the healthcare industry, and we're committed to creating a culture that's inclusive, supportive, and empowering. We believe in providing our employees with the tools and resources they need to succeed, and we're always looking for ways to improve and grow.

Compensation and Perks

Factors that may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. We're committed to providing our employees with competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, and development opportunities.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

How to Apply

If you're a motivated and compassionate individual who is passionate about making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission, and to submit your application. We can't wait to hear from you! Apply for this job