Experienced Full Stack Performance Analyst – Data Insights and Analytics for arenaflex
Join arenaflex, a global leader in entertainment and media, as we revolutionize the way we understand and engage with our audiences. As a Performance Analyst, you will be at the forefront of our data-driven decision-making process, leveraging cutting-edge analytics and insights to drive business outcomes and guest satisfaction.
About arenaflex
arenaflex is a global entertainment and media conglomerate that creates and distributes some of the most beloved and iconic brands in the world. Our Consumer Insight, Measurement & Analytics (CIMA) team is a key driver of our business strategy, using data and analytics to inform decision-making and drive growth. As a Performance Analyst, you will be part of a dynamic and innovative team that is shaping the future of entertainment and media.
Job Summary
We are seeking an experienced Performance Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you will be responsible for providing analytical support to our Contact Centers and pre-arrival Walt Disney World Commerce teams. You will work closely with our business partners to develop and implement data-driven solutions that drive business outcomes and guest satisfaction.
Key Responsibilities
* Performance Analytics and Forecasting: Conduct forecasting, advert hoc modeling, and deep-dive analysis to inform business decisions. Monitor agent performance, proactively identify areas for improvement, and develop personalized analyses from start to finish.
- Measurement and Analytics: Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/preserve reports. Monitor data quality and accuracy, and collaborate with team members and business partners to respond to business questions with sound quantitative analyses and reproducible results.
- Data Storytelling: Build shows and visualizations to inform compelling stories with data. Present and discuss findings, insights, and recommendations to Senior Leadership and business partners.
- Process Execution: Execute programs critical to the business operation under strict timelines. Create, maintain, audit, and continuously optimize reports and documents used to support various programs.
Essential Qualifications
*
Bachelor's degree
in a quantitative field (e.g., mathematics, statistics, computer science, economics)
2+ years of quantitative, non-internship experience
in an analytical role
Familiarity with forecasting
, including conventional statistical techniques and/or machine learning or deep learning techniques
Proactive interest
in understanding the "Why" behind performance, decisions, etc.
Strong attention to detail
and ability to follow through on tasks and complete projects on time
Effective communication skills
(verbal, written, and visual)
Desire to excel
in a fast-paced, complex, and ambiguous business environment
Experience with SQL
and R or Python
Nice-to-Haves
*
Solid knowledge of statistical inference
and proven experience in applying statistical rigor to analyses
Knowledge of data visualization best practices
and experience with data visualization tools, including Tableau or Power BI
Excellent SQL skills
and fluency in R or Python
Ability to quickly adapt and learn new tools and skills
*
Ability to maintain and develop relationships
with partners/clients/team members
Graduate degree
and/or 4+ years of relevant experience in analytics or data science
What We Offer
*
Competitive salary
($25-40/Hour)
Opportunities for career growth and professional development
*
Collaborative and dynamic work environment
*
Flexible work arrangements
, including remote work options
Comprehensive benefits package
, including health insurance, retirement plan, and paid time off
Access to cutting-edge technology and tools
*
Opportunities to work on high-impact projects
that drive business outcomes and guest satisfaction
How to Apply
If you are a motivated and analytical individual who is passionate about data and storytelling, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Apply for this job