Experienced Customer Service Representative – Remote Online Chat Support for arenaflex Members

At arenaflex, we're on a mission to provide exceptional financial services to our members across the state of Louisiana. As a leading state-chartered credit union, we're committed to creating a safe, inclusive, and supportive work environment that fosters growth, innovation, and community engagement. We're now seeking an experienced Customer Service Representative to join our team as a Remote Online Chat Support Specialist, serving arenaflex members through various digital channels.

About arenaflex

arenaflex has been a trusted financial partner for individuals and families in Louisiana since 1956. With over 68,000 members nationwide, we've grown into the largest state-chartered credit union in Louisiana, offering a wide range of financial services, including online banking, bill pay, mobile deposit, external transfers, and more. Our commitment to faith, community, and member satisfaction drives everything we do, and we're excited to welcome like-minded individuals to our team.

Job Summary

As a Remote Online Chat Support Specialist, you'll be the primary point of contact for arenaflex members, providing exceptional service through various digital channels, including chat, messaging, email, and phone. You'll be responsible for resolving member inquiries, solving problems, and assisting with transactions and lending inquiries in a timely and professional manner. This role requires excellent communication, problem-solving, and sales skills, as well as a strong working knowledge of arenaflex's products and services.

Responsibilities

* Efficiently and effectively answer member inquiries, solve problems, and assist with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.

• Provide support to ensure online membership applications are completed and submitted within a timely manner.
• Act as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintain a strong working knowledge of arenaflex's products and services.
• Cross-sell arenaflex products and services to members, opening and closing deposit accounts of all types.
• Collaborate with internal teams to resolve complex member issues and provide exceptional service.

Requirements

* High School Diploma or equivalent.

• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail and organizational skills.

Telecommuting Requirements

* A dedicated workspace.

• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

Training and Onboarding

* The first 60 days will be on-site for training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge.

• Comprehensive training program to ensure you're equipped with the knowledge and skills to excel in this role.

Why Join arenaflex?

* Competitive hourly rate: $17.00 - $20.80.

• Comprehensive benefits package, including medical, dental, and vision insurance, health savings account, employer-paid group life insurance, and more.
• 15 paid holidays, including a cultural floating holiday.
• 401K plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.
• Opportunity to work with a dynamic team that values diversity, inclusion, and community engagement.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. Apply for this job