Experienced Customer Support Representative – German, English, and Russian Language Proficiency | arenaflex | Remote (Worldwide)

Join the arenaflex Team and Revolutionize the Mobile Gaming Experience

At arenaflex, we're not just a leading mobile game development company; we're a community of passionate individuals driven by a shared vision to create immersive and engaging experiences for millions of players worldwide. With a revenue ranking among the top 3 in the world and a staggering 2.3 billion installations, our games have become an integral part of people's lives. We're now seeking a dynamic and multilingual Customer Support Representative to join our team and help us deliver exceptional support to our global player base.

About arenaflex

arenaflex is a pioneering force in the mobile gaming industry, with a presence in EMEA and a reputation for innovation and excellence. Our games are enjoyed by over 30 million people every day, and we're committed to pushing the boundaries of what's possible in mobile gaming. As a Customer Support Representative at arenaflex, you'll be part of a diverse and dynamic team that's passionate about delivering exceptional support and ensuring our players have an unforgettable experience.

Key Responsibilities

As a Customer Support Representative at arenaflex, you'll be responsible for:

• Providing technical support for our free-to-play mobile games across multiple platforms, including managing player tickets with the help of support engineers
• Engaging with a global player base, offering technical advice and assistance to resolve issues and enhance our support services
• Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Utilizing your research skills to come up with innovative solutions and enhance our support services
• Communicating effectively with players, colleagues, and stakeholders in English, German, and Russian, both verbally and in writing

Requirements

To succeed as a Customer Support Representative at arenaflex, you'll need:

• Excellent communication skills in English, German, and Russian, both verbal and written
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
• Experience playing mobile games is preferred, but not required
• Strong problem-solving skills and the ability to work independently in a fast-paced environment
• Proficiency in using support software and tools, with a willingness to learn and adapt to new systems

Perks and Benefits

At arenaflex, we believe in taking care of our employees and providing a supportive work environment that fosters growth and well-being. Some of the perks and benefits you can expect include:

• Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
• Work-life balance: We offer a generous amount of paid vacation days and sick leave, with additional days off available in special circumstances.
• Professional development and education: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.
• Entertainment and merch: Every year, we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
• Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.
• Community involvement: We launch charity projects and support the initiatives of employees through our grant competition.

Work Format

As a remote Customer Support Representative at arenaflex, you'll have the flexibility to work from anywhere in the world, or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. Our remote work setup allows you to maintain a healthy work-life balance and enjoy the freedom to work from anywhere.

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Representative, you'll have the opportunity to:

• Develop your technical skills and knowledge of our games and platforms
• Collaborate with diverse departments and stakeholders to resolve complex issues
• Take on new challenges and responsibilities as you grow in your role
• Participate in internal bootcamps and training programs to enhance your skills and knowledge
• Pursue opportunities for advancement and career growth within the company

How to Apply

If you're a motivated and multilingual individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and learn more about your qualifications and experience. Apply Now! Apply for this job