Experienced Customer Experience Chatroom Operator – Humanized Conversational Outreach Specialist

Join arenaflex, a cutting-edge conversational outreach platform, and be part of a community that empowers enterprises to capture intent and drive meaningful conversations. Are you a customer service driven individual with a passion for conversation and a knack for handling the unexpected? Do you thrive in a fast-paced, dynamic environment where no two conversations are the same? If so, we want to hear from you! arenaflex is seeking an Experienced Customer Experience Chatroom Operator to join our Conversion Improvement team, working from the comfort of your own home.

About arenaflex

arenaflex enables enterprises to connect with consumers through an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemail messages. Our platform has handled over half a billion humanized conversations to date, making us the platform of choice for some of the world's most recognizable enterprises. With a focus on empowering enterprises to capture intent and drive meaningful conversations, arenaflex has sparked rapid growth since its founding in 2016. We're well-funded and looking to accelerate the next era of growth and expansion of our team.

Job Overview

As a Customer Experience Chatroom Operator, you will be responsible for handling millions of automated humanized conversations for our clients. While automation is a key part of our strategy, we recognize that AI isn't perfect, and that's where you come in. You will be the human touch that our clients need to provide thoughtful, articulate, and appropriate guidance to their consumers. Your accuracy and attention to detail will be crucial in maintaining a 98%+ accuracy rate in your responses, which will be randomly audited and quality assured.

Key Responsibilities

* Quickly and accurately respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses.

• Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical.
• Escalate conversations to leadership when needed.
• Document frequently asked questions for continual improvement.
• Add relevancy to canned responses.
• Maintain 98% or above accuracy in response handling.
• Maintain a Replies per Hour rate of 60 replies per hour worked.
• Other projects as assigned.

Essential Qualifications

* Experience in a Customer Service Chatroom environment.

• Experience with writing responses to consumers in a real-time, chat-based environment.
• Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans.
• Professionalism in all interactions.
• Exceptional attention to detail, high standard of excellence/perfection.
• Comfortability on a computer, advanced typing skills (can't hunt and peck).
• Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked.
• Exceptional verbal, communication, and written skills.
• Reliable and responsible to a designated schedule.
• Must have reliable strong internet/WiFi.

Preferred Qualifications

* College Degree.

• Experience with natural language processing or AI-powered conversational platforms.
• Familiarity with arenaflex's platform and services.

Core Values

At arenaflex, we live by four core values that guide everything we do:

• Lean: We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required.
• Passion: Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload.
• Happiness: Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily.
• Improve: Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Experience Chatroom Operator, you will have the opportunity to:

• Work with a cutting-edge conversational outreach platform that is changing the way enterprises connect with consumers.
• Develop your skills and expertise in customer service, natural language processing, and AI-powered conversational platforms.
• Collaborate with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Take on additional projects and roles to help teams outside your own while maintaining your individual workload.

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Customer Experience Chatroom Operator, you will have the opportunity to work from the comfort of your own home, with a flexible schedule that allows you to balance your personal and professional life. Our company culture is built on four core values: Lean, Passion, Happiness, and Improve. We believe in creating a work environment that is collaborative, supportive, and fun.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience.
• Benefits program that includes health, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for professional growth and development.
• Flexible schedule and remote work options.
• Collaborative and supportive work environment.

How to Apply

If you're a customer service driven individual with a passion for conversation and a knack for handling the unexpected, we want to hear from you! Apply now to join arenaflex's Conversion Improvement team as a Customer Experience Chatroom Operator. Apply Job! Apply for this job