Experienced Bilingual Customer Engagement Representative (Hybrid) – Powersports Loan Servicing

At arenaflex, we're revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and outdoor power equipment (OPE) – fast, easy, and accessible. arenaflex adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing. Founded in 2014, we're a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners. We're seeking a highly motivated and customer-focused Bilingual (fluent in Spanish) Customer Engagement Representative to join our team in Irving, Texas. This is a tremendous opportunity to partner with us to build a best-in-class servicing organization for our growing portfolio of powersports loans.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving customer issues in a timely and professional manner.

• Process phone payments and communicate with customers regarding their powersports loan.
• Conduct outbound customer interview calls to gather information and resolve customer concerns.
• Communicate and resolve customer issues via online chat channel, ensuring a seamless and efficient customer experience.
• Resolve common customer concerns regarding their powersports loan, providing accurate and timely information.
• Meet monthly productivity and quality goals, demonstrating a strong commitment to customer satisfaction and service excellence.
• Comply with all federal and state-specific laws that regulate collections and servicing activities.

Requirements:

* High School Diploma or GED required, with some college coursework a plus.

• Preferably two years of customer service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
• Requires a minimum of 2 years related customer service experience in a fast-paced environment.
• Working knowledge of Word and Excel.
• Ability to master the use of web-based system of record (LoanPro) – Training Provided.
• Strong communication skills both verbally and written, as roles are a combination of phone and communicating through chat. Bilingual English/Spanish a plus.
• Excellent "people" skills and a strong customer service attitude, with the ability to demonstrate problem-solving ability.
• Ability to work a flexible schedule, which may include some overtime, nights, weekends, and holidays. Honest with a strong work ethic, unscheduled absences are rare, and always punctual.

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Work Environment and Company Culture:

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer service and making a positive impact on our customers' lives. We're a remote-first company, which means you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team.

Career Growth Opportunities and Learning Benefits:

We're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• Ongoing training and coaching to help you master the use of LoanPro and other systems.
• Opportunities for career advancement and professional growth.
• Access to industry-leading training and development programs.
• A culture that encourages innovation, creativity, and continuous learning.

How to Apply:

If you're a customer-focused and bilingual individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job