Experienced Customer Service Representatives Wanted for Remote Medicaid Account Processing at arenaflex

Join arenaflex's dynamic team as a Remote Customer Service Representative and play a vital role in processing Medicaid accounts for the state of Maryland. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring seamless account management.

About arenaflex

arenaflex is a leading workforce management services company with over 30 years of experience delivering strategic solutions to businesses across various industries. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as one of the most trusted names in the industry. With a strong presence in 40+ states and a team of 2,000+ employees, arenaflex is poised to support all United States locations and some international locations.

Job Summary

We are seeking highly motivated and customer-focused individuals to join our team as Remote Customer Service Representatives. As a Remote CSR, you will be responsible for processing Medicaid accounts, resolving customer inquiries, and providing exceptional service to our clients. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Responsibilities

* Process Medicaid accounts, including eligibility and enrollment for Medicaid and Qualified Health Plans on the Exchange

• Provide exceptional customer service to individuals, families, small group employees, and brokers seeking information, enrollment assistance, and other services related to the Maryland Health Connection (MHC)
• Utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software to perform all tasks and duties for HIX customers
• Resolve customer inquiries and issues in a timely and professional manner
• Maintain accurate and up-to-date records of customer interactions and account information
• Collaborate with internal teams to ensure seamless account management and resolution of complex issues
• Meet or exceed performance metrics and quality standards

Requirements

* High school diploma, GED, or equivalent certification

• Background in health care, human services, or customer service
• Experience in data entry and call centers
• Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks simultaneously

Preferred Qualifications

* Experience working in a call center environment

• Familiarity with CRM software and other State systems
• Bilingual or multilingual skills
• Experience working with Medicaid and/or health insurance products

Equipment and Internet Connection Requirements

* Desktop or laptop with Intel Core i5 Processor or higher with 8GB Memory (No Celeron or Pentium processors)

• Desktop or laptop with a minimum of 256GB hard drive
• Windows 10 or 11
• Minimum of 1 USB Gen 2 or newer port (wired headset)
• 1 RJ-45 connection for a wired connection to internet router
• Wired Headset and microphone with a USB Gen2 or newer connection
• Video camera capability, necessary for training
• Wired internet connection from computer to router or modem
• Download speed 100 MBPS minimum
• Upload speed 10 MBPS minimum

Training and Onboarding

* Training will be conducted remotely, Monday through Friday, 9:30am-6:00pm EST, for 7 weeks

• Nesting will occur after training, also Monday through Friday, 9:30am-6:00pm EST, for 4 weeks
• Must have perfect attendance during training and nesting
• Must be committed to working the scheduled hours and meeting performance metrics and quality standards

Compensation and Benefits

* Competitive hourly rate of $16.63

• Opportunity for career growth and advancement
• Comprehensive training and onboarding program
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply for this job