Experienced Customer Service Representative – Financial Services Career Development Experience
Join arenaflex, a leading financial services company, in a unique and rewarding career development experience as a Customer Service Representative. This role offers a comprehensive training program, personalized support, and opportunities for growth and advancement in the financial services industry.
About arenaflex
arenaflex is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. With a commitment to innovation, customer satisfaction, and employee development, arenaflex is a top 10 Best Place to Work in 2024, as recognized by our employees.
Career Development Experience
As a Customer Service Representative at arenaflex, you will embark on a first-of-its-kind career development experience that supercharges your early career and growth. This comprehensive program includes:
- Personalized Support: Dedicated time to focus on growth, career development, and renewal, with access to knowledgeable career guides and celebration of your achievements.
- Financial Services Industry Knowledge: Learn about the financial services industry, develop your skills, and gain new experiences through a combination of training, coaching, and hands-on experience.
- FINRA Licensing: Study for and obtain your SIE, Series 7, and Series 63 licenses, fully paid for and sponsored by arenaflex. This includes paid, on-the-job study time, with readily available resources, licensing coaches, and group workshops.
- Career Mobility: As you gain confidence and develop proficiency serving customers, you will have the opportunity to explore advanced skills aligned with the next role that interests you.
Key Responsibilities
As a Customer Service Representative, you will:
- Assist clients with a broad range of needs, including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades.
- Demonstrate empathy and passion for helping people and ensure an excellent customer experience through phone interactions.
- Service varied customer needs, including balance inquiries, money movement, trading, and more.
- Answer questions and provide resources to deepen client understanding and build confidence.
The Skills You Bring
To succeed in this role, you will need:
- A desire to establish rapport and relationships with customers and the team through effective communication.
- Experience in customer service, call center, or financial services (preferred).
- A strong interest in financial services.
- Exceptional problem-solving skills and a demonstrated history of overcoming academic or professional challenges.
- Ability and flexibility to work in a "hybrid" work setting, both at home and in office.
- Comfortable with technology and ability to navigate multiple systems simultaneously.
- Ability to handle different types of situations, emotions, and conversations driving towards a resolution suitable for all.
- Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making.
The Value You Deliver
As a Customer Service Representative, you will deliver:
- Empathy and passion for helping people and ensuring an excellent customer experience.
- Service to varied customer needs, including balance inquiries, money movement, trading, and more.
- Answers to questions and resources to deepen client understanding and build confidence.
Our Investments in You
arenaflex is committed to helping you and your loved ones strike the perfect balance. Our benefits include:
- Maternal and Parental Leave
- Tuition Reimbursement
- Student Loan Assistance
- 401(K) 7% match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Paid Time off
- Commuter Benefit Program
- Backup Dependent Care
- Charitable match
- Concierge Services
- Wellness Program
- Fitness Reimbursement
Certifications
You will be given paid time and support to obtain SIE – FINRA, Series 7 – FINRA, and Series 63 certifications, required to obtain within the first 3.5 months.
Join Us
At arenaflex, you will find endless opportunities to build a meaningful career that positively impacts people's lives, including yours. Take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.
Apply Now
If you are interested in this unique career development experience and want to join arenaflex, click the link below to apply: Apply Job!
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging. We welcome applicants with disabilities and will reasonably accommodate those who need adjustments to participate in the application or interview process. Apply for this job