Experienced Customer Support Specialist – Remote Opportunity at arenaflex
At arenaflex, we're revolutionizing the way lawyers practice law with our cutting-edge suite of legal practice software solutions. As a Customer Support Specialist, you'll play a vital role in delivering exceptional support to our clients, ensuring their success with our products, and helping us build the best legal technology products in the world.
About arenaflex
arenaflex offers a comprehensive suite of legal practice software solutions that empower lawyers to manage, automate, and grow their firms. With over 50,000 lawyers across 170 countries using our products, we're shifting the paradigm of how lawyers practice law. Our four world-class all-in-one legal practice management platforms – PracticePanther, Bill4Time, MerusCase, and LollyLaw – are complemented by payments and accounting solutions powered by Headnote and TrustBooks.
Job Summary
As a Customer Support Specialist at arenaflex, you'll be the voice of our customer, responsible for communicating with clients to resolve inquiries in a timely manner. You'll work with clients to answer questions, identify bugs, and resolve issues, while providing exceptional support via phone, chat, and email. You'll also relay feedback to our product and development teams, helping us improve our products and services.
Key Responsibilities
* Provide high-level support to clients via phone, chat, and email
- Identify and resolve client issues and concerns in a timely and professional manner
- Establish and maintain strong customer relationships
- Improve client retention through proactive support and issue resolution
- Diagnose bugs and communicate customer issues and requests to the development team
- Work with the latest cloud support systems, including Intercom, Salesforce, JIRA, and G Suite
- Perform other duties as assigned
Work Schedule
Our Customer Support Specialists work a flexible schedule, with hours available from 10 am – 7 pm EST, 9 am – 6 pm CST, or 7 am – 4 pm PST. This allows you to work from the comfort of your own home, while still being available to support our clients during peak hours.
Qualifications
To be successful in this role, you'll need:
- 2+ years of customer support experience
- 2+ years of experience working in a SaaS environment
- Knowledge of the legal industry is advantageous
- Proficiency in Salesforce, Intercom, JIRA, and G Suite
- Excellent communication and interpersonal skills
- Ability to handle escalated customer issues
- Self-motivation, diligence, and a passion for delivering exceptional support
- Strong analytical and problem-solving skills
- Ability to work collaboratively with different departments
- Comfortable with technology and learning new software
Ideal Candidate
We're looking for a patient, empathetic, and highly communicative individual who is passionate about delivering exceptional support to our clients. If you're a data-driven individual with strong interpersonal skills, a willingness to learn new software, and a passion for working in a client-facing role, we'd love to hear from you.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that encourages work-life balance, flexibility, and growth. As a Customer Support Specialist, you'll enjoy:
- Competitive salary
- Paid vacation, sick, and parental leave
- Remote working flexibility
- Budget for home office improvements
- 100% paid PPO medical, vision, and dental insurance
- 401k matching and equity grants
- Bi-annual company retreats and fun activities to bring our team together
How to Apply
If you're passionate about delivering exceptional support and want to be part of a dynamic team that's revolutionizing the legal industry, apply now! Apply for this job