Experienced Ramp Agent (Customer Service Representative) - Minneapolis-St. Paul International Airport
At arenaflex, we're passionate about delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. As a Ramp Agent, you'll play a vital role in our mission to keep climbing, providing top-notch service to our customers while working collaboratively with our team to achieve our goals. If you're a motivated and safety-conscious individual with a passion for customer service, we encourage you to join our team at arenaflex.
About arenaflex
arenaflex is a leading provider of air transportation services, dedicated to delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. Our team is committed to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At arenaflex, our people are our success, and we're committed to sharing success with our employees through competitive compensation, benefits, and career development opportunities.
Key Responsibilities
As a Ramp Agent, you'll be responsible for ensuring the safe and efficient handling of baggage, cargo, and mail to and from aircraft. Your daily tasks will include:
- Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
- Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
- Maintaining a safe and secure work environment by adhering to all operational processes and procedures.
Work Environment and Schedule
As a Ramp Agent, you'll work in a fast-paced and dynamic environment, with a focus on safety and customer satisfaction. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You'll work between 20 and 40 hours per week, based on your seniority. Each station is different, based on its individual flight schedule.
Benefits and Perks
At arenaflex, we're committed to sharing success with our employees through competitive compensation, benefits, and career development opportunities. Some of the benefits and perks you can expect include:
- Competitive salary, industry-leading profit-sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9%.
- Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
- Comprehensive health benefits, including medical, dental, vision, short/ and long-term disability, and life benefits.
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Recognition rewards and awards through the platform Unstoppable Together.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, and auto, home, and pet insurance, legal services, and childcare.
What You Need to Succeed
To be successful as a Ramp Agent, you'll need to possess the following minimum qualifications:
- Consistently prioritize safety and security of self, others, and personal data.
- Embrace diverse people, thinking, and styles.
- Possess a high school diploma, GED, or high school equivalency.
- Be at least 18 years of age and have authorization to work in the United States.
- Have a valid driver's license.
- Proficiency in English.
- Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
- Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
- Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.
What Will Give You a Competitive Edge
While not required, the following preferred qualifications will give you a competitive edge:
- N/A
How to Apply
If you're a motivated and safety-conscious individual with a passion for customer service, we encourage you to apply for this exciting opportunity at arenaflex. Please visit our website to learn more about our company culture and values, and to apply for this role. Apply for this job