Experienced Full Stack Customer Service Representative – Work From Home
Join arenaflex, a global leader in communications and technology, as a Work From Home (WFH) Customer Service Representative. As a key member of our team, you'll redefine customer service, creating meaningful connections with each customer while working from the comfort of your own home. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
How You'll Make an Impact
In this multi-faceted role, you'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and adjustments, as well as advanced technical support. You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Your Day-to-Day
As a WFH Customer Service Representative, you'll instill confidence and loyalty in our customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services. You'll also engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
Key Responsibilities
- Instill confidence and loyalty in customers through thoughtful listening and effective service - Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services - Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues and provide customer resolution - Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service - Troubleshoot and resolve various customer-impacting issues, such as voice and data issues that span multiple networks and elements - Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications
What You Can Look Forward To
- Paid training to complete from in-center and home, with additional resources to support you - Competitive salary, with the potential to earn up to $1000 in commissions yearly if all sales goals are met - Amazing perks and benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays - Opportunities for career growth and development, with training on the latest technology, devices, and products and services - A dynamic and supportive work environment, with a focus on customer satisfaction and employee well-being
What We're Looking For
- Call center or customer service experience - Flexibility to work any schedule during hours of operation, with occasional overtime required - Ability to work from home, with a dedicated workspace and reliable internet connection - Strong communication and problem-solving skills, with a focus on customer satisfaction - Ability to learn and adapt to new technologies and processes
Essential Functions
- Answer customer/client requests or inquiries concerning services and products and report problem areas - Utilize various systems and tools to initiate to assist and service customers - Continually maintain working knowledge of all company products, services, and promotions - Make recommendations according to customer's needs - Utilize operational systems to process purchases of all products and services - Handle inquiries from customers related to billing, rate plans, features, and services, network, coverage, handsets and devices, accessories, repair and troubleshooting, credits and adjustments, etc.
Preferred Qualifications
- At least one year of customer service experience - Call center experience - Advanced typing/keyboarding skills
Special Job Requirements
- Specific job assignments may require day, evening, weekend, or holiday hours - Be available, accessible, and accountable to receive notifications related to unique scheduling needs - Be available, accessible, and accountable to participate in required security awareness training and testing - Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools - Follow WFH logistics guidelines, including equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc. - Be available, accessible, and accountable to follow technical support processes, including setup, troubleshooting, escalations, communications, etc.
Physical Requirements
- Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business
Basic Qualifications Tests
- Applicants will be expected to pass any assessments or tests associated with the position
Training
- Classroom and/or virtual training as dictated by needs of the business - On-the-job training
Weekly Hours
- 40 hours per week
Time Type
- Regular
Location
- Little Rock, Arkansas
Equal Employment Opportunity
- arenaflex is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. Apply Now! Apply for this job