Experienced Customer Support Co-op – Operations and Customer Center at arenaflex
Join arenaflex's Operations and Customer Center (OCC) as a Co-op Student and Embark on a Rewarding Career in Aviation Are you a motivated and detail-oriented individual with a passion for the aviation industry? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams? Look no further! arenaflex's Operations and Customer Center (OCC) is seeking qualified co-op students to join our team as a Customer Support Co-op. As a co-op student, you will have the opportunity to work alongside experienced professionals, develop valuable skills, and contribute to the success of our global operations.
About arenaflex's Operations and Customer Center
arenaflex's OCC is the heartbeat and operational hub of our global operations, responsible for all strategic and tactical decision-making for any operational disruptions. Our team is dedicated to providing exceptional customer service, ensuring the safety and security of our passengers, and driving business growth through data-driven insights. As a co-op student, you will be an integral part of our team, working closely with aviation professionals to support our operations and customer center.
Key Responsibilities
As a Customer Support Co-op, you will be responsible for the following key tasks: ### Load Control Center
- Responsible for aircraft weight and balance, fuel distribution, and ensuring compliance with manufacturer and company specifications.
- Work with the LCC's back office, creating applications and efficiencies to reduce workload for the frontline team.
- Collaborate with cross-functional teams to develop and implement process improvements.
### Fuel System
- Responsible for developing strategies, tools, and sustainability policies for annual jet fuel consumption.
- Research and develop methods to determine safe and efficient fuel loads, improve aircraft routing, and enhance cargo forecasting.
- Analyze data to identify trends and opportunities for improvement.
### Additional Responsibilities
- Assist with special projects and initiatives as assigned by management.
- Develop and maintain relationships with internal stakeholders, including operations, customer service, and sales teams.
- Participate in training and development programs to enhance skills and knowledge.
Requirements to Succeed
To be considered for this exciting opportunity, you must meet the following minimum qualifications:
- Currently pursuing a bachelor's degree in Computer Science, Analytics, Economics, Industrial Engineering, Aviation Management, or a related 4-year degree program.
- Available to work for three alternating semesters in Atlanta, GA, Monday through Friday.
- Must be enrolled in an educational institution throughout the co-op program.
- Willingness and ability to learn new skills and take on new challenges.
- Team-first attitude with a focus on team success.
- Strong organizational, project management, and verbal/written communication skills.
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
- Comfortable working in both group and individual settings.
- Prioritizes safety and security for oneself and others.
- Embraces diverse people, thinking, and styles.
- Must have a high school diploma, GED, or high school equivalency.
- Must be at least 18 years old and authorized to work in the US.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Familiarity or experience with SQL, SAS, Python, R, Tableau, Excel, and PowerPoint.
- Understanding of airline operations, scheduling, and planning.
- History of leadership roles in student and community organizations.
- Passionate about a future career in the aviation industry and serving arenaflex's customers.
What We Offer
As a co-op student at arenaflex, you will have the opportunity to:
- Develop valuable skills and knowledge in a fast-paced and dynamic environment.
- Collaborate with experienced professionals and contribute to the success of our global operations.
- Participate in training and development programs to enhance skills and knowledge.
- Receive a competitive salary and benefits package.
- Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Be part of a diverse and inclusive team that values and celebrates individual differences.
How to Apply
If you are a motivated and detail-oriented individual with a passion for the aviation industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and transcripts, through our online application portal.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply Now! Apply for this job