Experienced Insurance Customer Service Representative (Work from Home) at arenaflex

At arenaflex, we're dedicated to providing exceptional customer service to our policyholders, and we're seeking an experienced Insurance Customer Service Representative to join our team. As a key member of our Insurance Call Center, you'll be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. If you're passionate about delivering outstanding customer experiences and have a strong background in insurance, we encourage you to apply for this exciting opportunity to work from home.

About arenaflex

arenaflex is a leading provider of insurance services, committed to helping our policyholders protect their assets and achieve their goals. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to creating a welcoming and inclusive workplace that values diversity, equity, and inclusion. As an equal opportunity employer, we encourage all qualified individuals to apply for this role.

Key Responsibilities

As an Insurance Customer Service Representative at arenaflex, you'll be responsible for:

• Handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
• Providing policyholders with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Providing quotes on endorsements as requested
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies
• Following up with company to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, and following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Offer

As an Insurance Customer Service Representative at arenaflex, you'll enjoy a competitive hourly rate, depending on experience and salary zone, as well as:

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free arenaflex Premier Battery Membership

Requirements

To be successful in this role, you'll need:

• High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

What We Value

At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in insurance, we encourage you to apply for this exciting opportunity to work from home. Please visit our website to submit your application.

Work Schedule

This role is available to work from home, Monday through Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays with the team. Saturday hours would be 9 a.m. to 3 p.m.

Job Category

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