Experienced Customer Service Representative – Inbound Call Center – Work From Home Opportunity at arenaflex

Join arenaflex, a leading technology producer in the human services field, as we continue to innovate and push the boundaries of what's possible in our industry. At arenaflex, we're not just a company – we're a family serving families. With over 52 years of experience as a family-owned and operated business, we've built a reputation for excellence and a culture that values teamwork, dedication, empowerment, and work-life balance. Our team of over 650 employees across the United States is dedicated to developing state-of-the-art solutions for complex human service operations.

About the Role:

We're seeking an experienced Customer Service Representative to join our Inbound Call Center team, working from the comfort of your own home. As a key member of our team, you'll be responsible for receiving calls from child support client stakeholders, categorizing calls, recording abusive and/or extraordinary calls, and performing other duties as assigned.

Key Responsibilities:

* Receive calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations

• Categorize all calls received in one of the categories provided
• Record any abusive and/or extraordinary calls
• Perform other duties as assigned
• Maintain a general understanding of policies and procedures
• Possess strong oral and written communications skills
• Knowledgeable in modern office practices, procedures, and equipment
• Exhibit excellent Interpersonal skills using tact, patience, and courtesy

Essential Qualifications:

* High School Diploma or equivalent required

• At least one year prior experience in an area of service delivery, customer service, call center technology, or related field
• Equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
• Proficient in data entry skills, including keyboard, mouse, and 10-key pad
• Ability to type a minimum of 35 WPM (a typing test will be administered during the interview process)
• Basic knowledge of Microsoft Office
• Bilingual in English/Spanish preferred

Requirements for Remote Work:

* Quiet and distraction-free place in your home to work at a desk/table

• Reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber) – no dial-up, satellite, pre-paid internet, or cellular hotspots
• Smartphone with Android OS or iPhone for user authentication

Training and Support:

* Self-directed training, allowing you to read materials and complete training modules at your own pace

• Periodic meetings with your Supervisor to discuss progress, address questions, and receive guidance

Perks and Benefits:

* Work From Home opportunity

• 3-week Virtual Paid Training
• Set schedule
• Medical, Dental, Vision after 30 days of enrollment for all Full Time employees
• 401(k)
• Paid Time Off (PTO) accrual on your first day
• Health Club Reimbursements
• Career Growth Opportunities
• Exciting, Fun, and Supportive Virtual Work Environment
• Coworkers Who Feel Like Family; We celebrate you!
• We provide your work equipment

Compensation:

* $14.00/hour pay rate

Work Schedule:

* Full Time day shifts only (between 7am CST and 10pm CST)

• At least 1 weekend day

Location:

* Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, NC, SC, OH, TN, TX, WV

Equal Opportunity Employer:

* arenaflex is an Equal Opportunity Employer and a Drug-Free Workplace

• We welcome and value diversity in our workplace and are committed to creating an inclusive environment for all employees

Apply Now:

If you're looking for a meaningful and fulfilling career, we encourage you to apply for this exciting opportunity at arenaflex. Join our team and experience the difference that comes with working for a company that truly cares about its employees and clients. Apply Job! Apply for this job