Experienced Customer Relations Specialist – Delivering Exceptional Service at arenaflex

At arenaflex, we're passionate about providing an unparalleled shopping experience for our customers. As a leading athletic-inspired fashion retailer, we're committed to delivering high-quality products, exceptional customer service, and a personalized touch that sets us apart from the rest. We're seeking a highly skilled and customer-focused Specialist, Customer Relations to join our team and help us achieve our mission.

About arenaflex

arenaflex, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the arenaflex Sports and City Gear banners, primarily located in small and mid-sized communities. Founded in 1945, arenaflex has a rich history of convenient locations, personalized customer service, and access to coveted footwear, apparel, and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Our commitment to customer satisfaction is unwavering, and we're dedicated to providing an exceptional shopping experience that keeps our customers coming back for more.

Job Summary

As a Specialist, Customer Relations, you'll play a vital role in ensuring high levels of customer satisfaction by assisting stores and customers with the timely resolution of problems or concerns via phone and email communication. You'll act as an intermediary between the stores and customers, responding to inquiries and/or reviews received through social media and other platforms. Your exceptional communication skills, attention to detail, and ability to work under pressure will make you an invaluable asset to our team.

Key Responsibilities

* Receive and respond to incoming phone calls and emails in a timely and professional manner

• Help answer customer questions and/or resolve issues such as refunds, overcharges, lost or stolen packages, reward points balances, returns and exchanges, complaints, and other service or product issues
• Coordinate with stores and other internal departments as needed to answer questions and resolve or prevent problems
• Coordinate customer fulfillment as needed when a store closes (e.g., computer problems, weather-related issues, staffing issues, etc.) causing that location to be unable to work orders
• Upon receiving notification of closure, "kick" all orders that have been accepted, opened, picked, or pulled to another store to be fulfilled
• Assist with customer interactions and/or issues received through social media platforms
• Respond via email to customer reviews and inquiries received through Bazaarvoice
• Assist e-commerce customers as needed by cross-selling, upselling, and suggesting add-on sales
• Review and stay up to date on all relevant arenaflex policies, procedures, and products
• Protect company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk

Qualifications

* One to three years of call center, customer service, or related experience

• Retail industry experience preferred
• Experience with call center and/or contact management systems preferred
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office and Google Suite

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Knowledge of athletic-inspired fashion and footwear industry
• Familiarity with arenaflex's products and services
• Experience with social media platforms and customer service software

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and onboarding program
• Access to exclusive employee discounts and perks

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in fostering a culture of innovation, creativity, and collaboration, where our employees can grow and thrive. If you're a customer-focused, results-driven individual who is passionate about delivering exceptional service, we want to hear from you!

How to Apply

If you're ready to join a dynamic team that's dedicated to delivering exceptional customer service, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job