Experienced Customer Service Representative – Disaster Relief Support
At arenaflex, we're committed to making a difference in the lives of those affected by natural disasters. As a Customer Service Representative on our Disaster Relief Support team, you'll play a vital role in providing critical assistance to survivors and helping them navigate the recovery process. If you're passionate about delivering exceptional customer service and making a meaningful impact, we want to hear from you.
About arenaflex and the Disaster Relief Support Team
arenaflex is a leading provider of innovative solutions to the public sector, and our Disaster Relief Support team is dedicated to helping individuals and businesses affected by disasters. We're proud to partner with the Federal Emergency Management Agency (FEMA) to provide critical support services, including taking calls and accepting applications for disaster assistance. Our team is committed to delivering exceptional customer service, and we're seeking talented individuals who share our passion for making a difference.
Job Summary
As a Customer Service Representative on our Disaster Relief Support team, you'll be responsible for providing critical assistance to survivors of natural disasters. You'll work from the comfort of your own home, using our state-of-the-art technology to take calls, answer questions, and provide support to those in need. This is a temporary position, but it's an opportunity to make a real difference in the lives of others.
Key Responsibilities
* Take calls and answer questions from survivors of natural disasters
* Provide critical assistance and support to those in need
* Enter data into our central database to track and document inquiries
* Review data for deficiencies or errors and correct any incompatibilities
* Retrieve data as requested and maintain and update our database system as necessary
* Respond to incoming calls and make occasional outbound calls regarding FEMA
* Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
* Complete basic call-related input in computer terminal to phone inquiries
* Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate
* Meet Quality Assurance (QA) and other key performance metrics
* Track and document all inquiries using the applicable systems
* Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
* Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions
Minimum Requirements
* High School Diploma or GED required
* At least six (6) months of customer service/secretarial/telemarketing experience required
* Ability to pass a federal background check
* Ability to comply with moderate computer usage including MS Office applications
* Ability to work nights and weekends, as well as overtime and/or holidays as needed
* Experience with and/or ability to use call center telephony equipment
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Must be a US Citizen per client requirements
* Must reside in the Contiguous US
* Call center experience preferred, but not required
Home Office Requirements
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
* All equipment will be provided by arenaflex (computer and headset) but must be picked up in our physical office located at Raleigh, NC prior to your start date.
Essential Skills and Competencies
* Excellent communication and interpersonal skills
* Ability to multitask and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
* Strong technical skills, including proficiency in MS Office applications
* Ability to learn and adapt to new systems and technologies quickly
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative on our Disaster Relief Support team, you'll have access to a range of training and development opportunities, including:
* Comprehensive onboarding program to ensure a smooth transition into the role
* Ongoing training and coaching to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Access to a range of benefits, including health insurance, retirement savings, and paid time off
Work Environment and Company Culture
At arenaflex, we're proud of our diverse and inclusive work environment. Our team is committed to delivering exceptional customer service, and we're seeking talented individuals who share our passion for making a difference. As a Customer Service Representative on our Disaster Relief Support team, you'll work from the comfort of your own home, using our state-of-the-art technology to take calls and provide support to those in need.
Compensation, Perks, and Benefits
arenaflex is committed to providing competitive compensation and benefits to our employees. As a Customer Service Representative on our Disaster Relief Support team, you'll receive:
* Competitive hourly rate
* Comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Opportunities for career advancement and professional growth
* Access to a range of perks and benefits, including flexible work arrangements, employee recognition programs, and more
How to Apply
If you're passionate about delivering exceptional customer service and making a meaningful impact, we want to hear from you. To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!