Experienced Customer Service Representative – Club Support Center

Join the arenaflex team of over 34,000 dedicated professionals, supporting our members and communities in our Club Support Center, 235+ clubs, and eight distribution centers. arenaflex offers a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of Working at arenaflex

* arenaflex pays weekly

• Eligible for free arenaflex Inner Circle and Supplemental membership(s)*

* Generous time off programs to support busy lifestyles* + Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

• Benefit plans for your changing needs*

+ Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending

• 401(k) plan with company match (must be at least 18 years old)
• Eligibility requirements vary by position
• Medical plans vary by location

Job Summary

As an Experienced Customer Service Representative at arenaflex, you will be responsible for executing Acquisition 365, renewing, upgrading, cross-selling My BJ's Perks. You will also be responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Your primary goal will be to provide excellent and efficient member service, ensuring a safe and positive environment for our members and each other.

Key Responsibilities

* Execute Acquisition 365, renewing, upgrading, cross-selling My BJ's Perks

• Handle merchandise returns, exchanges, pick-ups, and general customer services inquiries
• Provide excellent and efficient member service
• Ensure a safe and positive environment for our members and each other
• Embrace inclusion and diversity, working together with collaboration and respect
• Work as a team to achieve goals
• Move with speed and agility in everything we do
• Innovate and adapt so we can move as fast as the world around us
• Maintain a friendly and positive attitude

Daily Commitment to GOLD Member Standards

* Greet, Anticipate, Appreciate (GAA)

• Fast, Friendly, Full, Fresh, Clean Club Standards
• Work as a team to deliver GOLD club standards daily
• Work with commitment and pride to deliver GOLD- Grand opening look daily
• All items stocked and promotional plans executed
• Maintain visible accurate signage
• Clean and organized, inside and out
• Know your Business: Understand how to access and read production and/or financial performance reporting for your department

Major Tasks, Responsibilities, and Key Accountabilities

* Drives and promotes the arenaflex value proposition regarding acquisition, retention, perks, and the Member experience

• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices
• Exhibits clear understanding of all arenaflex Membership options, and Co-Brand credit card
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status
• Resolves Member concerns in a courteous and timely manner
• Escalates issues to PIC and MOD when necessary
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members
• Maintains all club policies and procedures
• Performs other duties as assigned, including working in other departments as needed

Qualifications

* Prior front line/customer service or previous sales experience preferred

• Results driven with proven success in goal achievement
• Basic math skills preferred
• Computer proficiency preferred

Environmental Job Conditions

* Most of the time is spent frequently remaining in a stationary position on hard surfaces

• There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping
• Occasionally requires lifting objects up to 30 pounds
• May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance
• Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises
• There may be occasional contact with cleaning agents

About arenaflex

arenaflex is a leading operator of membership warehouse clubs in the Eastern United States, headquartered in Marlborough, Massachusetts. We currently operate over 235 clubs, over 165 BJ's Gas locations, and eight distribution centers. We were the first retailer to introduce the warehouse club concept in the northeastern United States. Providing a curated assortment of grocery, general merchandise, gasoline, and ancillary services, arenaflex offers a differentiated shopping experience that is further enhanced by our omnichannel capabilities.

Why Join arenaflex?

* Be part of a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves

• Enjoy a competitive compensation package, including weekly pay and generous time off programs
• Take advantage of benefit plans for your changing needs, including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending, and 401(k) plan with company match
• Be part of a dynamic and innovative company that is committed to delivering outstanding service and convenience to our members
• Enjoy a safe and positive work environment, with opportunities for growth and development

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and to submit your application. Apply for this job