Experienced Customer Service Representative and Interviewer – Telemed Team Support

At arenaflex, we're dedicated to providing exceptional customer service and support to our clients, and we're seeking a highly skilled and motivated individual to join our Telemed team as a Customer Service Representative and Interviewer. As a key member of our team, you will play a vital role in ensuring that all incoming work is assigned and completed within the same day, while providing top-notch customer service to our clients.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our team is passionate about delivering exceptional customer service and support to our clients, and we're committed to creating a positive and inclusive work environment that fosters growth and development. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our team.

Job Summary

As a Customer Service Representative and Interviewer, you will be responsible for supporting the Telemed team by ensuring that all incoming work is assigned and completed within the same day. This will involve answering incoming telephones for Telemed Interviews, field offices, agents, brokers, applicants, and clients, handling complaints as needed, and having a basic understanding of the paramedical process. You will also be expected to act as a mentor for your teammates, providing training and assistance with special projects.

Key Responsibilities

* Interviews: + Obtain health history and personal information from clients applying for insurance + Promote professionalism and adhere to confidentiality agreements

• Customer Service:

+ Supports the mission statement to develop, enhance, and promote quality customer service through team efforts + Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members

• Training & Development:

+ Attends and participates in development programs + Maintain certification where applicable, and continue to improve skills + Cross-train to other positions as directed + When requested, train teammates on new tasks, mentor new employees + Answer questions on process and system functionality

• Professional Image:

+ Exhibits professional demeanor at all times while representing the practice

• Goals & Objectives:

+ Set goals and objectives for professional growth. Reviews and revises these on an ongoing basis + Gives input and supports management/practice decisions

Qualifications

* High School diploma or equivalent

• Good organizational skills
• Effective communication skills and critical thinking
• Ability to work compatibly as a team member with co-workers
• Ability to logically think and determine the next step to pursue
• Prefer 6 months of customer service experience and knowledge of medical terminology

Working Conditions

* Part-Time 25-29 hours per week

• Ability to sit for extended periods
• Lift up to 10 lbs
• Utilize computer, monitor, and keyboard for assigned shift

Remote Requirements

* Desktop or laptop computer with Windows 10 or newer

• A second monitor will be needed prior to starting this position, if hired
• High speed internet capable of being wired (cannot use Wi-Fi for this position)
• Headset
• Office or quiet place in home to work

Benefits and Perks

* Competitive hourly rate

• Opportunities for career growth and development
• Flexible work schedule
• Comprehensive training and support
• Collaborative and inclusive work environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth and development for all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job