Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're passionate about delivering exceptional customer experiences and providing top-notch services to our clients. As a Retail Customer Service Associate, you'll play a vital role in driving our mission forward by providing expert advice, exceptional service, and a positive experience for every customer who walks through our doors.

About arenaflex

arenaflex is a leading provider of print, signs & graphics, and shipping solutions. With a strong commitment to innovation, quality, and customer satisfaction, we've established ourselves as a trusted partner for businesses and individuals alike. Our team of experts is dedicated to delivering exceptional service, and we're always looking for talented individuals to join our ranks.

Job Summary

As a Retail Customer Service Associate, you'll be responsible for delivering a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You'll be knowledgeable in all areas of our business, including print, signs & graphics, and shipping, and will be responsible for taking orders, coordinating activities in the store, providing pricing and product information, and recommending appropriate arenaflex products and services.

Key Responsibilities

* Provide exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

• Demonstrate expertise in printing, signs & graphics, and shipping product lines and recommend appropriate arenaflex products and services
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
• Maintain a safe, clean, and orderly retail store
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Previous experience in a retail or customer service environment

• Knowledge of print, signs & graphics, and shipping products and services
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Retail Customer Service Associate, you'll have opportunities to:

• Develop your knowledge and skills in print, signs & graphics, and shipping products and services
• Take on additional responsibilities and contribute to the success of our team
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with other team members to achieve common goals and objectives

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a strong commitment to customer satisfaction. Our team is passionate about delivering exceptional service and providing top-notch solutions to our clients. We're looking for talented individuals who share our values and are committed to making a positive impact.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for advancement and career growth
• Comprehensive training and development programs
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here Apply Job! Apply for this job