Experienced Customer Onboarding Consultant – Pro Outside Sales Operations and Enablement

At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and loyalty. As a key member of our Pro Outside Sales Operations and Enablement team, the Customer Onboarding Consultant plays a vital role in ensuring new and current customers receive a positive and strategic deployment experience into our programs. If you're a seasoned professional with a passion for project management, customer success, and sales enablement, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering exceptional customer experiences, driving business growth, and fostering long-term relationships with our clients. As a remote associate, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team.

Key Responsibilities

As a Customer Onboarding Consultant, you'll be responsible for providing strategic deployment experiences to new and current customers, ensuring seamless integration into our programs. Your key responsibilities will include:

Pre-Agreement Support

+ Build customer-specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership + Consult with customers and National Account Managers to identify customer set-up needs and requirements, and prioritize key target dates to develop a strategy and execution plan + Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating and overcoming activation roadblocks, and managing expectations as plans change and processes evolve

Partnering with Cross-Functional Teams

+ Partner with 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved + Partner with Credit Teams to ensure all credit-related information and/or requests have been gathered, prepared, and presented for credit extension + Partner with Pro-Solution Center and Special-order teams to ensure our internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms + Partner with National Account Manager, Sr. National Account Manager, and Director of National Accounts to strategize and execute the agreement and deployment of the partnership inside and outside of the arenaflex organization following Onboarding phases model + Partner with Regional Pro Services Directors, Project Services Managers, and Field sales teams to communicate and educate the teams on the agreement details and expectations of the agreement + Partner with Customer Teams, including but not limited to, a customer's operations teams, procurement teams, and Technical/Implementation teams

Post-Launch Support

+ Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Manager + Provide post-launch support to clients and National Account Manager through partnership presentations, trouble-shooting implementation issues, communicating resolution timelines, and managing expectations + Execute on transition plans and move to full sales support by the National Account team

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

Education

+ High school diploma required + Bachelor's Degree strongly preferred, however, work experience may be considered in lieu of formal education

Experience

+ At least 3 years in sales, account management, or customer onboarding + Strong project management skills + Excellent presentation skills + Excellent oral and written communication skills + Ability to analyze and report data + Computer literacy with a working knowledge of Excel and the ability to learn the set-up process of customer service software applications + MS Office proficiency with a strong emphasis on MS TEAMS, Excel, and PowerPoint + Advanced organizational skills with the ability to handle multiple assignments and adherence to deadlines + B2B outside sales experience strongly preferred + Prior experience with E Commerce/Third Party platform management preferred

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Strong project management skills, with the ability to prioritize tasks and manage multiple assignments
• Excellent communication and presentation skills, with the ability to effectively communicate with internal and external stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze data and identify trends
• Ability to work independently, with minimal supervision, and make autonomous decisions
• Strong organizational skills, with the ability to manage multiple assignments and adhere to deadlines
• Ability to learn and adapt to new software applications and technologies

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our associates grow and develop their careers. As a Customer Onboarding Consultant, you'll have opportunities to:

• Develop your project management and customer success skills through training and development programs
• Collaborate with cross-functional teams to drive business growth and innovation
• Participate in professional development opportunities, including conferences and workshops
• Receive regular feedback and coaching to help you achieve your career goals

Work Environment and Company Culture

As a remote associate, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Our company culture is built on the following values:

• Customer Focus: We're committed to delivering exceptional customer experiences that drive business growth and loyalty
• Innovation: We're passionate about innovation and continuous improvement, and we encourage our associates to think creatively and challenge the status quo
• Collaboration: We believe in the power of collaboration and teamwork, and we work together to achieve our goals
• Integrity: We're committed to operating with integrity and transparency, and we hold ourselves to the highest standards of ethics and conduct

Compensation, Perks, and Benefits

As a Customer Onboarding Consultant, you'll receive a competitive salary, plus a range of benefits and perks, including:

• Salary: $81,200.00 - $135,400.00 annually
• Benefits: Comprehensive health, dental, and vision insurance, plus 401(k) matching and other benefits
• Perks: Flexible work arrangements, professional development opportunities, and a range of other perks and benefits

How to Apply

If you're a motivated and experienced professional with a passion for customer success and sales enablement, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply for this job