Experienced Senior Learning Specialist – Driving Excellence in arenaflex Business Customer Service

At arenaflex, we're on a mission to revolutionize the way we learn and grow. As a leading innovator in the industry, we're committed to empowering our teams with the skills and knowledge they need to succeed. We're now seeking an exceptional Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. If you're a passionate educator, a creative problem-solver, and a leader who thrives in a dynamic environment, we want to hear from you.

About arenaflex

arenaflex is a global leader in e-commerce, committed to providing an exceptional customer experience. Our Business Customer Service team is dedicated to delivering top-notch support to our business customers, and we're looking for a Senior Learning Specialist to help us achieve our goals. As a member of our team, you'll have the opportunity to work with a diverse group of professionals, develop your skills and expertise, and contribute to the growth and success of our organization.

Job Summary

We're seeking a highly motivated and experienced Senior Learning Specialist to lead and support a team of up to 30 Customer Support Associates. As a Senior Learning Specialist, you'll be responsible for designing, delivering, and evaluating training programs that meet the needs of our customers and employees. You'll work closely with operational stakeholders to identify learning gaps and develop solutions that drive business results. If you're a creative problem-solver, a passionate educator, and a leader who thrives in a dynamic environment, we want to hear from you.

Key Responsibilities

As a Senior Learning Specialist, you'll perform the following tasks:

• Supervise structured learning metrics and oversee results: You'll analyze data and metrics to identify areas for improvement and develop strategies to enhance the learning experience.
• Manage live performance metrics end to end: You'll work closely with operational stakeholders to identify areas for improvement and develop solutions that drive business results.
• Conduct learning sessions and deliver training courses: You'll design and deliver training programs that meet the needs of our customers and employees, including new hire training, continuous learning, and performance improvement programs.
• Maintain data and analysis through reports on Excel: You'll analyze data and metrics to identify areas for improvement and develop strategies to enhance the learning experience.
• Ensure completion of new hire training program, coaching & other performance improvement programs on time: You'll work closely with operational stakeholders to ensure that all training programs are completed on time and to a high standard.
• Partner with operational stakeholders as a key POC for the Learning Experience team: You'll work closely with operational stakeholders to identify learning gaps and develop solutions that drive business results.
• Identify learning coaches & certify them: You'll identify and certify learning coaches who can support the development of our Customer Support Associates.
• Lead individual improvement projects to enhance business performance: You'll work closely with operational stakeholders to identify areas for improvement and develop solutions that drive business results.
• Drive Quality & Learning metrics: You'll analyze data and metrics to identify areas for improvement and develop strategies to enhance the learning experience.
• Conduct chime sessions & Class room sessions to the stakeholders: You'll design and deliver training programs that meet the needs of our customers and employees, including new hire training, continuous learning, and performance improvement programs.

Requirements

To be successful in this role, you'll need:

• 2+ years of experience in training delivery roles: You'll have a proven track record of designing and delivering training programs that meet the needs of customers and employees.
• 1 year experience in Customer Service or customer service-related work experience: You'll have a strong understanding of the customer service industry and the skills and knowledge required to succeed in this field.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software: You'll be proficient in using Microsoft Office Suite and instructional software to design and deliver training programs.
• Highly Accurate and Fluent in Japanese and English: You'll be fluent in both Japanese and English, with a strong understanding of the nuances of each language.
• Spoken and Written accuracy and fluency with an Japanese and English: You'll be able to communicate effectively in both Japanese and English, both verbally and in writing.
• Flexible to work within a 24/7 x 365 days global team across a variety of time zones: You'll be able to work flexibly across a variety of time zones and be available to support the team as needed.
• Knowledge of adult learning, content design and facilitation: You'll have a strong understanding of adult learning principles and be able to design and deliver training programs that meet the needs of our customers and employees.
• Experience as a trainer, corporate training specialist, or related position: You'll have a proven track record of designing and delivering training programs that meet the needs of customers and employees.
• Project management skills with the ability to supervise multiple projects: You'll be able to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong ability to multi-task: You'll be able to handle multiple tasks and responsibilities simultaneously and prioritize effectively.

What We Offer

As a Senior Learning Specialist at arenaflex, you'll have the opportunity to:

• Work with a diverse group of professionals: You'll be part of a dynamic team that is passionate about delivering exceptional customer service.
• Develop your skills and expertise: You'll have the opportunity to develop your skills and expertise in training delivery, adult learning, and project management.
• Contribute to the growth and success of our organization: You'll be part of a team that is committed to delivering exceptional customer service and driving business results.
• Enjoy a competitive salary and benefits package: You'll receive a competitive salary and benefits package that reflects your skills and experience.
• Work in a dynamic and fast-paced environment: You'll be part of a team that is passionate about delivering exceptional customer service and driving business results.

How to Apply

If you're a passionate educator, a creative problem-solver, and a leader who thrives in a dynamic environment, we want to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex Careers Page](https://arenaflex.com/careers). We can't wait to hear from you! Apply for this job