Experienced Customer Care Tax Expert – Payroll Specialist

Join arenaflex, a leading provider of innovative solutions for the restaurant industry, as we continue to revolutionize the way restaurants adapt, take control, and grow their businesses. Are you a customer-centric professional with a passion for payroll tax expertise? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as a Customer Care Tax Expert – Payroll Specialist. In this role, you will be responsible for delivering exceptional customer experiences, resolving complex payroll tax issues, and contributing to the growth and success of our Customer Care Tax team.

About arenaflex

arenaflex is a cutting-edge technology company that is transforming the restaurant industry with its innovative solutions. Our platform helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are committed to improving and transforming the customer experience by leveraging technology, driving innovation, and reducing customer friction.

Job Summary

As a Customer Care Tax Expert – Payroll Specialist, you will be responsible for conversing directly with customers over phone and email, assisting with their tax profiles, employee tax information, state set-ups, and related questions. You will also serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow. Your expertise in payroll taxes, including federal, state, local, and paid family leave, will be essential in resolving complex issues and providing timely resolutions to our customers.

Responsibilities

* Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions

• Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
• Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
• Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
• Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
• Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
• Collaborate with customers to complete Third-Party Agent (TPA) setup
• Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
• Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned

Requirements

* 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience

• 2+ years of prior payroll service bureau experience
• Knowledge of payroll taxes, including federal, state, local, and paid family leave
• Success operating independently and navigating competing priorities in a constantly changing environment
• Strong critical problem-solving, customer communication, organizational, and influencing skills
• Experience working with sensitive/confidential information
• Proficient in Microsoft Excel and Google Suite

Nice to Haves

* MasterTax Experience

• FPC or CPP certification
• Associates or Bachelor’s Degree

Our Total Rewards Package

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet arenaflex employees’ changing needs. Learn more about our benefits at [insert link].

Work Environment and Company Culture

arenaflex is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]. We are a diverse and inclusive company that values authenticity, inclusivity, high standards of respect and trust, and leading with humility. Our employees are our secret ingredient, and when they are powered to succeed, arenaflex succeeds.

Compensation and Benefits

The starting pay rate for this role is $25.96 per hour. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you are a customer-centric professional with a passion for payroll tax expertise, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert link]. We look forward to hearing from you! Apply Job! Apply for this job