Experienced Full Stack Customer Service Project Management, Principal – Remote Opportunity

At arenaflex, we're on a mission to revolutionize the world of customer service and e-commerce. As a leading off-price e-commerce portfolio company, we're committed to connecting the next-generation shopper to world-class brands. Our daily sale events have defined the online treasure hunt, allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail. We're seeking an experienced and skilled Customer Service Project Management, Principal to join our remote team. As a key member of our customer service operations, you'll play a critical role in planning, tracking, and delivering process improvements, tool improvements, and medium to large cross-functional programs that impact our member and/or the Customer Service organization.

Key Responsibilities:

* Plan, track, manage, and report on all CS impacting programs and larger company-driven projects for Customer Service

• Build a master project plan/project tracker that will show high-level and detailed information on all ongoing and closed projects, to include Big Bets tracking
• Send regular program updates on each program in progress and facilitate lessons learned post-launch
• Create individual project plans that show task-level detail with ownership, due dates, status, dependencies, and risks
• Oversee the planning, execution, and completion of a project
• Lead complex initiatives managing all activities in a project life cycle, such as initiation, planning, executing, controlling, and closing for short- and long-term projects, line of business-wide and medium to high risk, scope, and complexity
• Conduct project kick-off meetings, regular project check-ins, and Go/No Go meetings to ensure all impacted teams are aligned
• Support the CS tools/technology, CS Operations, process management, and training teams to accelerate project delivery to the organization
• Work closely with CS program managers and CS operations to confirm program launch dates and readiness for deployment
• Ensure program launch information is communicated effectively to minimize any negative impact while supporting a high level of engagement and implementation
• Develop a project backlog for projects requiring technical team development. Regularly review the backlog and prioritization with CS leadership to ensure highest impact items are properly prioritized
• Own the CS intake site and project initiation and tracking
• Demonstrate customer service knowledge and facilitate the development of process and system requirements in consideration of known technical capabilities and limitations

Essential Qualifications:

* Bachelor's degree

• Proficient in relevant computer applications
• 3-5 years of project/program experience, preferably in a customer experience
• Strong listening, written, and verbal communication skills with an ability to adapt to different audiences
• Knowledge of customer service practices and principles
• Able to work collaboratively and cross-functionally
• Experience using problem-solving and analytical skills to solve business problems and drive process improvements
• Ability to work effectively with tight deadlines in a fast-paced environment
• Attention to detail and proven ability to manage multiple, competing priorities simultaneously

Preferred Qualifications:

* Experience working in a remote environment

• Familiarity with project management methodologies and tools
• Strong analytical and problem-solving skills
• Ability to work in a dynamic and fast-paced environment
• Experience working with cross-functional teams
• Strong communication and interpersonal skills

What We Offer:

* Competitive base salary range: $90,000 - $95,000

• Bonus/commission, equity, 401(k) match, and a variety of benefits (depending on role eligibility)
• Opportunity to work with a leading off-price e-commerce portfolio company
• Collaborative and inclusive work environment
• Flexible remote work arrangement
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

About Us:

arenaflex is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We've defined the online treasure hunt through our daily sale events, allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail. Our vision at arenaflex is to spark delight through daily discovery – we make shopping an occasion to celebrate. At the forefront of fashion and technology, we're also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious, and Empowered.

How to Apply:

If you're a motivated and experienced project management professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Now! Apply for this job