Experienced Part Time Remote Customer Service Specialist – Healthcare and Insurance Support

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a Remote Part Time Customer Service Specialist, you'll play a vital role in facilitating patient healthcare needs, providing top-notch customer service, and ensuring seamless communication between patients, healthcare facilities, physicians, and clinical staff.

About arenaflex

arenaflex is the multi-specialty physician-led organization of arenaflex HealthCare, comprising over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we've provided access to extraordinary care in over 145 locations and 25 specialties across the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Job Summary

We're seeking an experienced and customer-focused Remote Part Time Customer Service Specialist to join our team. As a key member of our Access Center, you'll be responsible for answering a high volume of inbound calls, navigating electronic health records, and providing exceptional customer service to patients, healthcare providers, and facilities. If you're passionate about delivering outstanding patient care and have a knack for problem-solving, we encourage you to apply.

Responsibilities

As a Remote Part Time Customer Service Specialist, your key responsibilities will include:

• Navigating electronic health records to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call, and leveraging critical thinking to identify reason for the call and take appropriate action.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and collecting and documenting demographics.
• Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions, and communicating directly with providers to relay pertinent clinical information during after hours.
• Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and providing excellent and consistent customer service in a variety of situations.

Requirements

To be successful in this role, you'll need:

• A High School Diploma or GED
• 2-5 years of recent healthcare or customer service experience
• Excellent communication and problem-solving skills
• Ability to work in a constant state of alertness and in a safe manner
• Proficiency in electronic health records and customer service software
• Strong typing skills (minimum speed 35 wpm, 90% accuracy)

Preferred Qualifications

* Previous experience in a healthcare or customer service setting

• Familiarity with electronic health records and customer service software
• Strong knowledge of insurance basics and appointment instructions
• Ability to work in a fast-paced environment and prioritize multiple tasks

Benefits and Perks

As a Remote Part Time Customer Service Specialist at arenaflex, you'll enjoy:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by arenaflex
• Pension Plan*/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

As a Remote Part Time Customer Service Specialist, you'll work in a fast-paced and dynamic environment, collaborating with a team of dedicated professionals who share your passion for delivering exceptional patient care. Our company culture values:

• Patient-centered care
• Collaboration and teamwork
• Continuous learning and professional development
• Diversity, equity, and inclusion
• Work-life balance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job