Experienced Member Services Representative – Customer Service Expert for arenaflex
Join the arenaflex Family: Revolutionizing the Floral Gifting Industry
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex, a global premier floral gifting company, is seeking an experienced Member Services Representative to join our team of dedicated professionals.
About arenaflex
For over 110 years, arenaflex has been helping people give with meaning for life's most important occasions through fresh florals, plants, and gifts. With cutting-edge software, our mission is to deliver the best gifting experience online by processing millions of orders a year, enabling small businesses to win big in the ecommerce space. We focus on solving tomorrow's challenges in partnership with our nationwide network of trusted, expert florists. Our diverse team of big thinkers and decision makers influences how we operate and the results we deliver. By consistently testing, implementing, and celebrating new ideas, we're committed to growing your career from within.
Key Responsibilities:
As an arenaflex Member Services Representative, you will be responsible for:
- Responding to questions regarding member statements and florist order disputes via email and phone as appropriate
- Professionally responding to incoming customer calls and emails
- Processing requests using internal computer applications, verifying and validating all information provided by the member prior to submission
- Accurately documenting all calls in the 360 application
- Consistently achieving key indicators and performance standards as defined by management
- Providing customers with quality service by following defined company policies, processes, and procedures
- Reading and retaining information from departmental memorandums, websites, and training materials to effectively service customers
- Participating in ongoing on-the-job training, including one-on-one sessions with members of management and peer coaching
- Other duties as assigned
What We Seek:
* High school diploma or general equivalency diploma; or equivalent combination of education and experience
- Inbound call center experience desirable
- Proficient in Microsoft Office and Internet navigation
- Clear problem-solving skills and ability to make quick decisions
- Excellent communication skills, both written and oral
- Excellent grammar skills
- Clear speaking voice
- Good listening skills
- Good typing/keyboarding skills
- Ability to handle pressure professionally and to exhibit a calm disposition
- Ability to show empathy and be persuasive
- Ability to control the call
- Good follow-up skills
- Ability to use computer and keyboard for extended periods of time
- Ability to communicate verbally and in writing and to talk for extended periods of time on the phone
- Must be flexible, receptive to change, and have the ability to adapt quickly to changing business requirements
Skills and Competencies:
* Excellent customer service skills with a focus on resolving issues efficiently and effectively
- Strong communication and interpersonal skills, with the ability to work with diverse groups of people
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Strong problem-solving skills, with the ability to think critically and make sound decisions
- Proficient in Microsoft Office and Internet navigation
- Ability to learn and adapt to new systems and processes quickly
Career Growth Opportunities and Learning Benefits:
* arenaflex is committed to growing your career from within, with opportunities for advancement and professional development
- Ongoing on-the-job training and coaching to help you succeed in your role
- Access to cutting-edge software and technology to stay ahead of the curve
- Collaborative and dynamic work environment with a diverse team of professionals
Work Environment and Company Culture:
* arenaflex is a remote-friendly company, with a flexible work-from-home policy
- Collaborative and dynamic work environment with a diverse team of professionals
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance and contributions
Compensation, Perks, and Benefits:
* Competitive salary and benefits package
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance and contributions
- Flexible work-from-home policy
- Access to cutting-edge software and technology
- Collaborative and dynamic work environment with a diverse team of professionals
Conclusion:
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Join the arenaflex family and be a part of our mission to revolutionize the floral gifting industry. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply Now! Apply for this job