Remote Inbound Customer Service Representative – Medical Claims Support
At arenaflex, we're revolutionizing the insurance claims process with our cutting-edge technology and innovative approach. As a leading cloud platform for the multi-trillion-dollar P&C insurance economy, we're committed to creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more. Our CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. We're seeking a highly skilled and customer-focused Remote Inbound Customer Service Representative to join our team. As a key member of our support team, you'll play a vital role in assisting medical providers, patients, and billing services with claims information and services. If you're passionate about delivering exceptional customer service, have a strong technical aptitude, and are eager to learn and grow with our company, we want to hear from you!
About arenaflex
arenaflex is a technology company that's dedicated to improving the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish. Our advanced capabilities in AI, IoT, telematics, blockchain, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy's digital transformation. At arenaflex, our mission is to keep people's lives moving forward when it matters most. We believe that diversity of experience and perspective is key to our pursuit, and we're committed to delivering a future of possibilities for our customers.
Key Responsibilities
As a Remote Inbound Customer Service Representative, you'll be responsible for:
- Responding to incoming claim calls and logging data into our proprietary medical bill review system
- Providing explanation of benefits, services, and claims/reimbursement procedures to medical providers, patients, and billing services
- Interfacing with providers, patients, billing services, and insurance adjusters in a professional manner
- Meeting or exceeding performance metrics and quality standards
- Collaborating with internal teams to resolve complex customer issues
- Staying up-to-date on company policies, procedures, and product knowledge
Requirements
To be successful in this role, you'll need:
- High school diploma or equivalent
- 1-2 years prior customer service experience
- Excellent verbal and written communication skills
- Attention to detail and ability to multi-task with customer interactions and various applications
- Positive attitude and desire to provide outstanding customer service
- Ability to learn basic medical terminology
- Weekday schedule flexibility
- Career-oriented and strong technical aptitude
- Ability to work independently in a quiet and professional work environment free of distractions
- High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)
Preferred Qualifications
* Prior experience in a medical or insurance-related field
- Familiarity with medical billing and claims processing
- Experience with customer relationship management (CRM) software
- Certification in customer service or a related field
Benefits and Perks
As a Remote Inbound Customer Service Representative at arenaflex, you'll enjoy:
- Competitive starting wage of $18.00 per hour, with the ability to earn more through incentives and bonuses
- Opportunities for career growth and advancement, with pay increases available within 1 year dependent upon performance
- Comprehensive benefits package, including 401K match, paid time off, annual incentive plan, performance bonus, and comprehensive health insurance
- Wellness programs, adoption assistance, tuition reimbursement, and stock purchase plan options
- Employee resource groups and opportunities for professional development and growth
- A dynamic and supportive work environment that values diversity, inclusion, and innovation
Work-Life Balance
At arenaflex, we understand the importance of work-life balance. That's why we offer flexible scheduling and remote work options to ensure that you can balance your work and personal responsibilities. Our team is dedicated to providing a supportive and inclusive environment that allows you to thrive and grow in your career.
How to Apply
If you're passionate about delivering exceptional customer service and are eager to join a dynamic and innovative team, we want to hear from you! Apply now to become a Remote Inbound Customer Service Representative at arenaflex. Apply Job!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job