Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in arenaflex Pharmacies

At arenaflex, we are committed to providing our patients with the highest level of care and service. As a Pharmacy Customer Service Associate, you will play a vital role in delivering exceptional patient experiences, ensuring that our patients receive the best possible care and service in our pharmacies. If you are passionate about delivering outstanding customer service, have a strong desire to learn and grow, and are committed to excellence, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company that is dedicated to improving the lives of our patients and customers. With a strong commitment to innovation, quality, and customer service, we strive to be the best in everything we do. Our pharmacies are staffed by highly trained and caring professionals who are dedicated to providing exceptional patient care and service.

Key Responsibilities

As a Pharmacy Customer Service Associate, you will be responsible for delivering exceptional patient experiences, providing courteous and efficient service, and assisting our pharmacists in the practice of pharmacy. Your key responsibilities will include:

• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Processing prescriptions, including retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assisting pharmacists in scheduling and maintaining work flow
• Reporting prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing manual claims for third-party program prescription services in a timely and efficient manner
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Essential Qualifications

To be successful in this role, you will need to have:

• High school diploma or equivalent required; some college or pharmacy technician training preferred
• PTCB certification through the designated PTCB training program and/or state required certification/registration
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and accuracy
• Ability to lift up to 25 pounds and stand for long periods of time
• Availability to work a variety of shifts, including evenings, weekends, and holidays

Preferred Qualifications

* Previous experience in a pharmacy or retail environment

• Knowledge of pharmacy systems and equipment
• Experience with inventory management and control
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer service skills and a commitment to delivering exceptional patient experiences

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to lift up to 25 pounds and stand for long periods of time
• Availability to work a variety of shifts, including evenings, weekends, and holidays
• Strong customer service skills and a commitment to delivering exceptional patient experiences
• Ability to work independently and as part of a team
• Strong knowledge of pharmacy systems and equipment
• Experience with inventory management and control

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. As a Pharmacy Customer Service Associate, you will have opportunities to:

• Develop your skills and knowledge in pharmacy operations and customer service
• Work with a team of highly trained and caring professionals who are dedicated to delivering exceptional patient care and service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Advance to leadership roles or specialized positions within the pharmacy department
• Pursue continuing education credits and certifications to enhance your career prospects

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that is committed to delivering exceptional patient care and service. Our pharmacies are staffed by highly trained and caring professionals who are dedicated to providing exceptional patient care and service. Our company culture is built on a strong commitment to excellence, innovation, and customer service.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for advancement and career growth
• Ongoing training and development programs
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Discounts on arenaflex products and services

Conclusion

If you are passionate about delivering exceptional patient experiences, have a strong desire to learn and grow, and are committed to excellence, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to develop your skills and knowledge in pharmacy operations and customer service, work with a team of highly trained and caring professionals, and participate in ongoing training and development programs to enhance your skills and knowledge. Apply today to join our team and start your career with arenaflex! Apply for this job