Experienced Customer Services Representative – Transportation and Facilities Support

At arenaflex, we are committed to making a difference in the lives of our students, faculty, staff, and guests. As a division of USC Auxiliary Services, we strive to provide innovative and reliable services that create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Our six central business units, including USC Transportation, work tirelessly to welcome all visitors into the Trojan family, upholding our unifying values of Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

The Opportunity:

We are seeking an Experienced Customer Services Representative to join our rapidly growing team at USC Transportation. As a member of our team, you will be the first point of contact for our students, faculty, staff, parents, and guests, providing exceptional customer service and maintaining the University's high standards for excellence. Our team is dedicated to creating a positive and friendly work environment, where we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today!

Key Responsibilities:

* Provide customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers.

• Maintain a friendly, helpful demeanor and identify and prioritize problems and issues related to service area.
• Perform research, offer solutions, options, and strategies, and refer to appropriate person or department as needed.
• Gather data as necessary for related offices, such as Financial Aid, Admissions, Student Conduct, and student issues using the University Information Systems.
• Track problem status until resolution is achieved and maintain close contact with customers to give updates on progress toward resolution of issue or service request.
• Train, schedule, assign, and prioritize workloads, interpret operating policies and procedures, and ensure timely completion of department's work.
• May lead student workers and perform other related duties as assigned or requested.

Essential Qualifications:

* High School Diploma or equivalent

• 1 year of experience in a fast-paced customer service environment
• Demonstrated customer service and interpersonal skills
• Ability to communicate effectively in English
• Presents oneself professionally, in line with higher education environment
• Valid CA driver's license required, with participation in the Department of Motor Vehicles (DMV) Pull Notice System
• Strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability

Preferred Qualifications:

* Bachelor's Degree

• 2 years of experience in a fast-paced environment
• Ability to oversee student, temporary, and/or resource workers
• Basic mechanical and electrical troubleshooting skills
• Ability to communicate professionally and work in a team environment
• Good analytical skills and willingness to take initiatives
• Hands-on experience in technology is a plus

What We Offer:

* Competitive hourly rate range of $18.86 - $20.00

• A wide variety of benefits and programs that support our staff and their families, including work-life balance and employee well-being
• Opportunities for career growth and professional development
• A dynamic and inclusive work culture that thrives on mutual respect, trust, and synergy amongst all members
• The chance to be part of a team that creates the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike

About arenaflex:

arenaflex is a leading institution in higher education, committed to making a difference in the lives of our students, faculty, staff, and guests. Our six central business units, including USC Transportation, work tirelessly to provide innovative and reliable services that create the best USC experience. We pride ourselves in creating a positive and friendly work environment, where we can always greet our guests with a smile.

Why Join arenaflex:

* Be part of a team that makes a difference in the lives of our students, faculty, staff, and guests

• Enjoy a dynamic and inclusive work culture that thrives on mutual respect, trust, and synergy amongst all members
• Take advantage of opportunities for career growth and professional development
• Be part of a team that creates the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike
• Enjoy a competitive hourly rate range of $18.86 - $20.00 and a wide variety of benefits and programs that support our staff and their families

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We value and promote diversity and inclusion, and strive to create a work culture that thrives on mutual respect, trust, and synergy amongst all members.

FIGHT ON!

Join us today and be part of a team that makes a difference in the lives of our students, faculty, staff, and guests. Apply now and take the first step towards an exciting career at arenaflex! Apply for this job